Teams
Glenn Byron
Lexington Park,MD
Summary
IT Technician with 3+ years of experience at Metcom, adept in computer troubleshooting, software installations, and maintaining a diverse tech infrastructure. Demonstrated ability to enhance productivity by implementing automated maintenance protocols and advanced training programs, significantly reducing downtime and IT support tickets. Excels in data management, security measures, and migrating user emails to Office 365, showcasing a strong foundation in technical support and a proactive approach to system administration
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
MetCom
05.2021 - Current
- Assisting coworkers with computer troubleshooting and installations Installing, configure, and maintaining software applications
- Manage onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Managed diverse tech infrastructure including 120+ computers, 12 printers, 10 servers, and 2+ virtual machines.
- Implemented training program for staff on advanced features of Office 365, resulting in 40% increase in employee productivity and 25% decrease in IT support tickets
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Headed system-wide operating system and software deployments as well as related software upgrade problems.
- Researched and identified solutions to technical problems.
- Manage asset management, Wix website, CityWork
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Installed and configured operating systems and applications.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Skills
- CompTIA Security
- Customer support
- System Monitoring
- System design
- Customer service expert
- Programming languages
- Computer Hardware
- Computer networking and security
- Software Tools
- IT Asset Management
- Security patching
- Debugging
- Technical Support
- System performance optimization
- Application support
- Network Security
- Network Maintenance
- Remote Support
- User Training
- Software updating
- Mobile Device Management
- System Administration
- Data Recovery
- Wireless Networking
- Software Configuration
- Database Management
- Network Troubleshooting
- Help Desk Support
- System monitoring
- Server Maintenance
- Computer Diagnostics
- Upgrade coordination
- Technical Troubleshooting
- User Support
- VoIP Installation
- System optimization
- Supply Management
- Hardware and Software Repair
- System Configuration
- Team Collaboration
- Service Desk Team Management
- Hardware and Software Configuration
- Software Upgrades
- Remote Technical Support
- Project Coordination
- OsTicket Support Ticketing System
- Server maintenance
- Desktop support
- Software configuration
- Help Desk Operations
- Microsoft Windows and Office
- Access Management Software
- Device Installation
- Desktop Technical Support
Education
College of Southern Maryland Courses
- CompTIA A+
- Networking 1
- Computer security
- Cyber Ethics
- Computing Essentials
Google IT Support Certification
- The Bits and Bytes of Computer Networking
- Operating Systems and You:
- Becoming a Power User System Administration and IT Infrastructure Services
- IT Security
ArcGIS Training Courses (35 different courses taken)
Certification
CompTIA Security+
Software
Active Directory
Malwarebytes
OsTicket,
Microsoft 365 Admin
TightVNC
SCADA
Whatsup Gold
Cityworks,
Wixs
Timeline
IT Technician
MetCom
05.2021 - Current
CompTIA Security+
Similar Profiles
Donald TINSLEYDonald TINSLEY
UTILITY SUPERVISOR at ST. MARYS COUNTY METCOMUTILITY SUPERVISOR at ST. MARYS COUNTY METCOM
Britney NguyenBritney Nguyen
First Year Experience (FYE) Leader at Towson UniversityFirst Year Experience (FYE) Leader at Towson University
Casey ColeCasey Cole
Mechanical Engineer at NAWCAD TW13100Mechanical Engineer at NAWCAD TW13100