Adobe
Corvell Ash
Alexandria,VA
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Summary
Versatile IT technician with strong ability to diagnose and resolve hardware issues, install new assets, and provide continuous support for business operations. Adapts seamlessly to rapidly changing work situations and employee needs, ensuring smooth technical operations and efficient technological procedures. Confident computer technician skilled in help desk environments, adeptly assisting both employees and customers with technical concerns. Experienced leader with proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing streamlined processes, upholding high standards, and aligning efforts with organizational goals. Known for collaborative approach and unwavering commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
General Dynamics Information Technology
01.2024 - 12.2024
- Maintained a comprehensive inventory of hardware and software for all company servers, laptops, and mobile devices
- Provided tech support for Military customers in the IT department
- Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash
- Actively tracked and reported all major vulnerabilities to ensure the company remained compliant
Administrative Assistant
Resource Metrix
12.2022 - 01.2024
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Created, maintained, and updated employee job benefits
- Collaborated with Military Clients to identify and implement marketing strategies for services
- Developed a system to track customer changes and preferences
Technical Specialist I
Apple
08.2019 - 03.2023
- Created and maintained an repair care log that noted customers repair history, visits, and diagnoses of technical issues
- Established personal connections with customers, exceeding customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
- Educated clients on new product capabilities
- Supported the technical needs of Customers
Education
Information systems - computer science, robotics, statistics
12.2024
- Currently completing courses in computer science, robotics, and statistics
- Prominent coursework: Intro to Computer Science 100-300
Skills
- Software troubleshooting
- Communication skills
- Microsoft office
- VPN
- Computer networking
- Customer service
- Help desk
- Maintenance
- Microsoft windows server
- Microsoft Active Directory
- Comptia Security
- Application installations
- System performance optimization
- Debugging
- Security patching
- Information security
- System administration
- Technical support
- Mobile device management
- Remote support
Certification
Comptia Security+
Microsoft Office 2022
OPSEC DOD Training
Accomplishments
- Documented and resolved customers technical inquiries.
- Resolved product issue through consumer testing.
- Achieved customers by introducing Necessary Software for customers entitlements tasks.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveSoftware
Microsoft Office
Slack
Service Now
Timeline
IT Technician - General Dynamics Information Technology
01.2024 - 12.2024
Administrative Assistant - Resource Metrix
12.2022 - 01.2024
Technical Specialist I - Apple
08.2019 - 03.2023
Comptia Security+
Microsoft Office 2022
OPSEC DOD Training
Northern Virginia Community College - Information systems, computer science, robotics, statistics
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