Flavio Carvalho
Charlotte,NC
Summary
I am originally from Brazil, where I used to have an IT and technology company for 15 years.
Brazil is a country where the culture of fix things is very popular, which has made me very successful there.
I moved to the United States 11 years ago and have been increasingly improving my experience in my field.
I am trilingual, speaking Portuguese, English, and Spanish and an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
IT Technician
Independent Self Employment
Charlotte, NC
06.2017 - Current
- I.T. Services and computer maintenance.
- Analyzed system errors using diagnostic tools, achieving rapid issue resolution for enterprise applications.
- Assembly and disassembly of computer hardware.
- Implemented hardware upgrades, optimizing performance for key operational systems.
- Maintained office PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Performed troubleshooting and repaired peripheral devices, such as printers, scanners, and other machines.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up workstations for employees.
- Diagnosed and troubleshot hardware, software, and network issues.
- Installed, configured, and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided remote technical support, resolving issues quickly, without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
IT Manager
Quicklotz Liquidation
Lewisville, TX
02.2022 - 02.2025
- Coordinated IT operations activities to deliver a smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Assembly and disassembly of computer hardware.
- Identified computer hardware issues, and performed troubleshooting techniques for remediation.
- Implemented and maintained the technology and software/hardware budget.
- Customized and repaired equipment based on staff requests.
- Demonstrated familiarity with the latest hardware and software.
- Built, repaired, and installed computer-related hardware based on deployment procedures.
Education
College - Information Technology
Universidade Estácio de Sá
Belo Horizonte, MG07.2011
Skills
- Hardware installation
- Hardware upgrades
- Device installation
- Hardware diagnostics
- Software updating
- Upgrade coordination
- Diagnose faults
- Error detection
- System upgrades
- Software installation
- Software Troubleshooting
- System configuration
- System performance optimization
- Technical Support
- Operating systems
- Technical troubleshooting
- Diagnostic testing
- Operating system configuration
- Operating system management
- Microsoft windows and office
- Remote support
- System troubleshooting
- Wireless networking
- Network support
- Network protocols
- Hardware evaluations
- Problem-solving aptitude
- Problem-solving abilities
- Friendly and patient
Languages
English
Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
Timeline
IT Manager
Quicklotz Liquidation
02.2022 - 02.2025
IT Technician
Independent Self Employment
06.2017 - Current
College - Information Technology
Universidade Estácio de Sá
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