Desmond Ford

Wellborn Cabinet's

Ashland, AL

01.2022 - Current

Maintained office PCs, networks and mobile devices
Set up PCs, projectors, and microphones for use in video conferencing rooms
Established, repaired and optimized networks by installing wiring, cabling and devices
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible
Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle
Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members
Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner
Installed and configured operating systems and applications
Configured hardware, devices, and software to set up work stations for employees
Diagnosed and troubleshot hardware, software and network issues
Conducted regular preventive maintenance on hardware equipment, prolonging lifespan, while minimizing unexpected failures.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Installed and configured hardware, software, systems, networks, printers, and scanners.
Resolved hardware issues including replacing parts as necessary.
Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
Set up user profiles on local machines according to established standards.
Responded quickly to emergency situations involving outages or data loss scenarios.