Summary
Overview
Work History
Education
Skills
Timeline
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JORDAN REID

Core Support Technician
Largo,FL

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience

Work History

Core Support Technician

KnowBe4
03.2024 - Current
  • Assisted customers in configuring their mail environments to whitelist simulated phishing emails, ensuring successful delivery.
  • Maintained 100% customer satisfaction by efficiently diagnosing and resolving technical issues in a timely manner.
  • Troubleshot and resolved issues related to remediation features, ensuring customers could effectively manage and mitigate phishing threats.

Operations Manager / IT Support

DocMJ
05.2023 - 03.2024
  • Assisted in setup of MDM software (JumpCloud) to new machines for deployment to remote employees.
  • Actively respond to and resolve incoming IT help desk tickets.
  • Successfully manage operations across 35 locations throughout Florida.

Executive Director of Operations

Chick-fil-A Largo
01.2018 - 01.2022

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
05.2001 -

Associate of Arts -

St. Petersburg College
Clearwater, FL
05.2001 -

Skills

    CompTIA Security

    CompTIA Network

    CompTIA A

    Systems Security Certified Practitioner (SSCP)

    ITIL Foundation

Timeline

Core Support Technician

KnowBe4
03.2024 - Current

Operations Manager / IT Support

DocMJ
05.2023 - 03.2024

Executive Director of Operations

Chick-fil-A Largo
01.2018 - 01.2022

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
05.2001 -

Associate of Arts -

St. Petersburg College
05.2001 -

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JORDAN REIDCore Support Technician