Drake Morrison
Server Support Technician
West Haven,UT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
It Support Technician
America First Credit Union
Riverdale , UT
05.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
Server Support Technician
Worldwide TechServices
Tewksbury, MA
12.2022 - 04.2023
- Installed, modified, and repaired hardware to resolve technical issues.
- Documented support interactions for future reference.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided on-call support for critical issues related to Dell Servers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Counter Salesman
Great Western Supply
Ogden, UT
06.2018 - 09.2022
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed rentals and returns processes for diverse customers.
- Restocked, rotated and visually merchandised products for maximum sales.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Informed customers about important policies and conditions on sales.
Office Assistant
Morrison Law Group
Ogden, UT
01.2016 - 05.2017
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
Education
Some College (No Degree) - Computer Science
Weber State University
Ogden, UT 01.2020 - Current
Associate of Science -
Utah Tech University
Saint George, UT 08.2017 - 12.2019
High School Diploma -
Fremont High School
Plain City, UT 08.2014 - 05.2017
Skills
CompTIA Security
Certified to Repair Dell and Lenovo: Servers and Computers
Microsoft Office Software Proficiency
Customer Support
Problem-Solving
Active Listening
Attention to Detail
Certification
CompTia Security+ ce
Timeline
It Support Technician
America First Credit Union
05.2023 - Current
Certified to Repair Dell and Lenovo: Servers and Computers
12-2022
Server Support Technician
Worldwide TechServices
12.2022 - 04.2023
CompTia Security+ ce
10-2022
Some College (No Degree) - Computer Science
Weber State University
01.2020 - Current
Counter Salesman
Great Western Supply
06.2018 - 09.2022
Associate of Science -
Utah Tech University
08.2017 - 12.2019
Office Assistant
Morrison Law Group
01.2016 - 05.2017
High School Diploma -
Fremont High School
08.2014 - 05.2017