Gilbert Narciso
Orange County Area,CA
Overview
13
13
years of professional experience
Work History
Realtors Assistant / IT Support
GOLD FINANCIAL SERVICES
Long Beach, CA
08.2021 - Current
- Called Selling Agents and setup appointment to view properties
- Worked with Apple IOS and Android on phones or tablets
- Supported a Large Scale of Multi-Funcion Copies
- Meet Clients at Real Estate Locations for the company
- Used Access Keys to show properties as per Senior Real Estate Agent
- Described the details of properties and its features
- Discussed financing options with the clients and down payment requirements
- Reviewed Credit History and provided recommendations to improve credit profile Requirements
- IT Support for Company
- Setup and Configruation of Vmware Environment
- Provided End User support for Windows and MacOS Computers and other printer devices
- Setup and Support of Netork Print Servers
- Setup and Configuration of Firewall Hardware
- Budgeting and Making Purchasing Decisions for the Company
- Setup and Maintained Webserver and website documents
- Managed Servers for the Company such as System Backup Process, Accounting System, and DNS and DHCP services
Desktop Support
RANDSTADT
Irvine, CA
04.2021 - 07.2021
- Company Overview: (The Irvine Company)
- Imaging Laptops for New Hires, Re-imaging replacement systems
- Supporting Users in the Company Tech Lounge
- Managing machines with Datto to troubleshoot connection problems
- (The Irvine Company)
IT Support
GOLD FINANCIAL SERVICES
Long Beach, CA
10.2020 - 04.2021
- IT support for Startup Business
- Assisted in Retail Location Business
Help Desk Support
GLOBAL HEALTHCARE IT
Huntington Beach, CA
08.2020 - 09.2020
- Help desk support for Hospital Staff and in the Fresno area
- Responsible for imaging computer equipment to Windows10 or Windows 7
- Documenting incoming calls for staff and properly logging and resolving level 1 and 2 tickets
- Active directory support account password resets and unlocks, Drive mapping issues
- Responsible for medical equipment attached to a computer on a kiosk or cart
Technical Support Analyst
TEKSYSTEMS
Newport Beach, CA
01.2020 - 02.2020
- Help desk support for internal users related to Network/Windows performance issues
- Providing Operating System Support for Windows 10
- Windows 10 refreshes
- Troubleshooting Microsoft O365
- Active directory support account password resets and unlocks, Drive mapping issues
- Help desk support for customers related to Network/Windows performance issues
- Retiring old systems and documenting the information after completed refreshes
- Providing Operating System support for Windows 8.1, Windows 10 and Windows 7
- Any email related Outlook/Exchange functions including Room related mailboxes and archiving of user emails
- Installing applications such as Reflections, Snag-it, Opus, VPN software
Sales Associate and Owner
GT COMMUNICATIONS
Buena Park, CA
11.2018 - 01.2020
- Help desk support for customers related to Network/Windows performance issues
- Retiring old systems and documenting the information after completed refreshes
- Providing Operating System support for Windows 8.1, Windows 10 and Windows 7
- Any email related Outlook/Exchange functions including Room related mailboxes and archiving of user emails
- Installing applications such as Reflections, Snag-it, Opus, VPN software
- Sales Advisor for mobile phones, tablets and accessories
- Provided inventory summaries of products within the retail locations made
- Merchandise presentation recommendations and provided and installed signage for promotional for mobile phones
- Talked potential wholesale vendors and setup wholesale purchasing accounts
- Provided technical support for the use of hotspots and tethering with laptop devices
- Transferred personal data for clients on purchased mobile devices
- Purchased Mobile phone and other devices and took inventory of incoming units for the company
- Reviewed features of new mobile merchandise and provided information about the features of mobile phones
- Purchase wholesale cellular phones and accessories
- Stock accessories and other devices and transport of these to retail location
Senior Help Desk / Senior Lead/ Senior Desktop Support Lead
PERFORMANCE TEAM FREIGHT SYSTEMS
Santa Fe Springs, CA
10.2013 - 06.2019
- Help desk support for internal users related to Network/Windows performance issues
- Managed Help Desk Staff and Desktop Staff and provided training for the entire 2 departments
- Responsible for logging, resolving and routing tickets in the Service Desk Plus ticketing system
- Providing Operating System support for Windows 8.1, Windows 10 and Windows 7
- Providing Operating System support for Mac OS High Sierra
- Involved in configuring configuration of Large-Scale Production Ricoh Copier/Multifunction Printer including troubleshooting driver compatibility and email scanning functions
- Involved with Windows 7 to 10 Migration
- Enterprise File Share and Print Server Support of Production Zebra Printers and HP LaserJet Color and Monochrome printers
- Application support of Softpoint, YMS, Scale and ILS, Truckmate and BI360
- Any email related Outlook/Exchange functions including Room related mailboxes and archiving of user emails
- Involved in the setup and imaging of Surface, Motion, HP Desktops, Laptops for various offices
- Support of Sage Mas500 Account System related to latency related as well as printer mapping and screen display customization of system
- Responsible for logging tickets in for escalated issues and interfacing with Network Engineers and System Administrators for the company
- Responsible for ShoreTel Phone system configuration, moves, and troubleshooting for Corporate Offices
- Supporting a Medium Apple Mac environment related issues Wi-Fi access, share drive mapping issues, VPN, Outlook, Printer support
- Included in on call after hours support as well as weekend coverage for the company
- Supporting all issues related to Outlook 2010, 2013 Outlook Web Access
- Responsible for Active Directory Training of changes to user and user and email accounts, Advanced Troubleshooting of desktop problems related to Windows 7 and Windows 8.1
- Executive support of Mac Systems, Surface/PC Desktops and any software related troubleshooting on call 24/7 support
Help Desk Support
INSIGHT GLOBAL
Orange County, CA
06.2018 - 11.2018
- Help desk support for internal users related to Network/Windows performance issues
- Responsible for logging, resolving and routing tickets in the ticketing system
- Providing Operating System support for Windows 10 and Windows 7
- Active directory support account password resets and unlocks, Drive mapping issues
- Imaging Computers using SCCM and other utilities using Windows 7 and Windows 10
- Help desk support for customers related to Network/Windows performance issues
- Involved in the setup and imaging of Surface, Motion, HP Desktops, Laptops for various offices
- Responsible for logging, resolving and routing tickets in the Service Now ticketing system
- Application support of various applications client uses for conducting Business
- Involved with Windows 7 to 10 Migration
Help Desk
VACO TECHNOLOGIES
Torrance, CA
10.2012 - 09.2013
- Company Overview: 20th Century Fox, Fox Channels and Fox Networks Group
- Help desk support for customers related to Network/Windows performance issues
- Managed Inventory and interfaced with suppliers of cellphones and accessories
- Responsible for Sales of Cellphones from carriers such as AT&T, Sprint, T-Mobile, Verizon Wireless and other Prepaid companies
- Stocked accessories and parts for cellphones in display cases
- Responsible for activation of mobile phones and providing information on the use of device
- Managed accounting for store and filing documents required by carriers
- Handled the purchasing of products needed for store location and scheduled deliveries for the retail location
- Active directory support account password resets and unlocks, Drive mapping issues
- Mobile phones support iPhones, iPads, Blackberry’s, Android devices involving corporate email access
- 20th Century Fox, Fox Channels and Fox Networks Group
Help Desk / Network Administrator
ALLIANCE RESEARCH
Long Beach, CA
01.2012 - 10.2012
- Responsible for Web Server Maintenance, Website Design and Changes
- Medical Research Software installation and Upgrades, Training
- Multi-function Copier maintenance and troubleshooting and setup
- Assist in making purchasing decisions related to Systems and Network for Office
- Responsible for follow up, and initial help desk calls for both offices
- Desktop Support for both offices related to POS System, Computer Hardware and Software (Windows 7)
- Router Firewall Setup and Changes to configuration for both offices
- Virus removal, prevention and virus protection updates for all systems
Network Administrator / Systems Consultant
IRVINE TECHNOLOGY CORP
Irvine, CA
10.2011 - 11.2011
- Help Desk support for all executive offices for all customers related to network issues, Computer Hardware and Software
- Active Directory account creation, permissions for all users
- Logging tickets into Help Desk Tracking System, follow of all open tickets and resolution
- Support of all printers and Microsoft Office related issues
Service Desk Support
IRVINE TECHNOLOGY CORP
Irvine, CA
06.2011 - 10.2011
- Responsible for Incoming and follow up calls for CHLA Hospital Campus, up to 80 – 90 calls daily
- Service Desk support for various systems including COWS, XLO Thin clients, Patient touch-screen systems, Polycom Spectra-link wireless VOIP phones, Avaya IP Phones, Windows XP, Windows 7
- Microsoft ISA Server and SharePoint Support
- Medical Applications Server support for Peoplesoft, Cerner KIDS medical applications, Exchange 2008 / Client / OWA support
- Server Active directory changes and password resets for Large Hospital environment
- Logging new tickets / updating status changes / completing trouble ticket for the HEAT system
- Windows network Troubleshooting related to network issues / Internet connectivity / Slowness related issues
- Med station biometric hardware support related to biometric authentication and troubleshooting
- VDI troubleshooting using the Citrix Xen Desktop Environment
- High volume call center support for medical staff, Doctors, IT Staff, Patients
Education
Chapman University
Orange, Ca01.1985
Skills
- Microsoft MCP
- Cisco Training
- CompTIA A
- CompTIA Network
- CompTIA Security
- New Horizons Cyber Security Certificate
Timeline
Realtors Assistant / IT Support
GOLD FINANCIAL SERVICES
08.2021 - Current
Desktop Support
RANDSTADT
04.2021 - 07.2021
IT Support
GOLD FINANCIAL SERVICES
10.2020 - 04.2021
Help Desk Support
GLOBAL HEALTHCARE IT
08.2020 - 09.2020
Technical Support Analyst
TEKSYSTEMS
01.2020 - 02.2020
Sales Associate and Owner
GT COMMUNICATIONS
11.2018 - 01.2020
Help Desk Support
INSIGHT GLOBAL
06.2018 - 11.2018
Senior Help Desk / Senior Lead/ Senior Desktop Support Lead
PERFORMANCE TEAM FREIGHT SYSTEMS
10.2013 - 06.2019
Help Desk
VACO TECHNOLOGIES
10.2012 - 09.2013
Help Desk / Network Administrator
ALLIANCE RESEARCH
01.2012 - 10.2012
Network Administrator / Systems Consultant
IRVINE TECHNOLOGY CORP
10.2011 - 11.2011
Service Desk Support
IRVINE TECHNOLOGY CORP
06.2011 - 10.2011
Chapman University
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