Proven bulk merchandiser with a strong focus on product optimization and customer service. Skilled in training staff and enhancing store displays to drive sales and improve customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bulk Merchandiser
Coca-Cola Consolidated, Inc.
Hanover, MD
03.2003 - Current
Wrote sales orders and managed inventory levels to ensure product availability and prevent stockouts.
Collaborated with sales teams to optimize product placement and enhance customer visibility.
Built displays and stocked shelves according to company standards and planograms.
Trained new staff on effective merchandising techniques and operational procedures.
Performed and assisted with reset team to reset aisles, cold vaults, and other points of interruption.
Maintained communication with supervisors, coworkers as well as points of contact at each account.
Familiarity with electronic devices such as tablets and cell phones and software installed on those devices.
Met customer service expectations through communication, problem resolution and follow-up with management.
Enhanced customer satisfaction by assisting with inquiries, providing product recommendations, and promptly addressing concerns.
Rotated products and removed defective and out-of-date products.
Established productive relationships with store personnel, fostering a collaborative atmosphere that facilitated smooth merchandising operations.
Merchandised cases from back room to sales floor, filling display units or shelves with products.
Maintained a clean and organized work environment, ensuring compliance with company standards and safety regulations.
Promoted brand loyalty among local consumers through friendly interactions during in-store visits.
Education
Bachelor of Science - Behavioral Sciences
Wilmington University
New Castle, DE
Skills
Product rotation
Space optimization
Product merchandising
Shelf layout
Visual displays
Teamwork and collaboration
Customer service
Problem-solving
Safe driving practices
Attention to detail
Problem-solving abilities
Multitasking Abilities
Certification
Electric and manual power jacks and forklifts (Coca-Cola Enterprises, 2004)