GARY ANDERSON
Summary
Motivated Computer Science student with hands-on experience in technical support, hardware and software troubleshooting, and consultative technology sales. Proven ability to diagnose and resolve technical issues while driving revenue through solution-based selling. Experienced in Xfinity and Best Buy environments supporting customers through device setup, networking, account management, and service activation while meeting or exceeding goals. Seeking IT internships or technology-driven sales and support roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Sales and Tech Associate
Xfinity (Comcast)
12.2024 - Current
- Consistently exceeded monthly sales goals by recommending tailored products, accessories, and bundled service solutions based on customer needs
- Increased revenue through strategic upselling of premium plans, device protection, and additional services while maintaining a customer-first approach
- Averaged 40+ mobile activations per month, including new lines, upgrades, and account migrations, while maintaining high customer satisfaction
- Maintained strong performance metrics including conversion rates, service efficiency, customer satisfaction scores, and first-time resolution rates
- Delivered hands-on technical support including device setup, data transfers, troubleshooting, and software configuration across a wide range of mobile devices and services
- Diagnosed and resolved issues related to smartphones, internet connectivity, account access, and service performance, ensuring quick and effective solutions
- Assisted customers with device installations, system updates, account configurations, and optimizing overall device and network performance
- Created and managed service tickets to ensure accurate issue tracking and timely resolution in high-volume environment
- Educated customers on product functionality, service plans, and best practices to enhance device longevity and overall user experience
- Collaborated with team and leadership to share product knowledge and deliver consistent customer experience
- Adapted quickly to new technologies, promotions, and service offerings to stay up-to-date in a fast-paced retail and technical environment
- Provided support for billing inquiries, account troubleshooting, and service adjustments, ensuring a seamless and positive customer experience
Geek Squad & Sales Advisor
Best Buy
03.2022 - 12.2024
- Delivered front-line technical support by diagnosing and resolving hardware and software issues on smartphones, laptops, and desktops
- Facilitated device setup, data transfer, system configuration, and software installations to enhance customer satisfaction
- Communicated technical solutions in a clear, customer-friendly way, improving overall user experience
- Advised customers on technology products, protection plans, and Geek Squad services, aligning solutions with specific needs
- Developed and tracked service tickets, ensuring precise documentation and efficient repair processing
- Collaborated with sales team to drive revenue through service attachments and product recommendations
- Educated customers on troubleshooting steps and best practices to prevent recurring technical issues
- Maintained up-to-date knowledge of current technology, devices, and repair solutions
- Handled high-volume customer interactions while meeting performance metrics and customer satisfaction goals
- Balanced technical support and sales responsibilities to increase both service efficiency and store revenue
Sales Advisor
Dicks Sporting Goods Distribution Center
02.2021 - 03.2022
- Provided excellent customer service by greeting customers and identifying their needs
Assisted customers with selecting sporting equipment, apparel, footwear, and accessories
Maintained strong product knowledge on major brands (Nike, Adidas, Under Armour, etc.) - Processed transactions accurately using POS systems
- Promoted store credit cards, warranties, and loyalty programs
Met or exceeded daily and monthly sales goals - Maintained clean, organized, and visually appealing merchandise displays
- Assisted with inventory management, stocking, and price changes
- Supported team members to create a positive and productive store environment
Education
B.S. - Computer Science
Florida State College at Jacksonville (FSCJ)
Jacksonville, FLSkills
- Active directory management
- Effective closing strategies
- Upselling and cross-selling
- Hardware and software support
- Networking fundamentals
- Operating systems expertise
- Microsoft Office proficiency
- Active listening skills
- Relationship management
- Negotiation techniques
LEADERSHIP
- Founder — Technically Motivated Organization (assists elderly with everyday technology)
- Former NCAA Division II college basketball player
Certification
- Google It Supports Certification
Timeline
Lead Sales and Tech Associate
Xfinity (Comcast)
12.2024 - Current
Geek Squad & Sales Advisor
Best Buy
03.2022 - 12.2024
Sales Advisor
Dicks Sporting Goods Distribution Center
02.2021 - 03.2022
B.S. - Computer Science
Florida State College at Jacksonville (FSCJ)