Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Gary Baccam

CEDAR RAPIDS,IA

Summary

Systems Engineer with 14+ years of expertise in designing and optimizing IT infrastructure in hybrid environments. Proficient in cloud platforms including Azure, Microsoft 365, and AWS, with a strong focus on endpoint security and automation. Successfully implemented cybersecurity measures in compliance with SOC 2 and NIST standards, significantly reducing risk and enhancing business continuity. Experienced in scripting and process automation using PowerShell and Bash, as well as disaster recovery planning and cross-functional collaboration for scalable technology solutions.

Overview

10
10
years of professional experience

Work History

Senior Systems Administrator

Roberts Technology
Cedar Rapids, IA
02.2025 - Current
  • Provide frontline IT support across diverse client environments, resolving technical issues via voice, email, and web ticketing systems.
  • Maintain Windows servers, endpoint devices, and cloud services while ensuring SOC 2 compliance.
  • Implement cybersecurity controls, including endpoint security and access management solutions, enhancing organizational security.
  • Develop technical documentation for system configurations and disaster recovery processes to aid internal audits.
  • Automate routine maintenance tasks using PowerShell scripting, increasing operational efficiency.
  • Collaborate cross-functionally to deploy software updates, troubleshoot incidents, and enhance infrastructure.
  • Provide off-hours escalation support for critical infrastructure issues, ensuring rapid incident resolution.

Senior Systems Engineer II

Heartland Business Systems
Des Moines, IA
11.2021 - 09.2024
  • Delivered consultative solutions, bridging pre-sales design, post-sales implementation, and ongoing support while ensuring compliance with best practices.
  • Led Microsoft 365 and Azure migrations focused on identity management, endpoint protection, and secure configurations aligned with NIST and SOC2 frameworks.
  • Managed VMware infrastructure upgrades and migrations, integrating Veeam for backup and recovery to maintain data integrity.
  • Authored PowerShell scripts to automate tasks, enforce security policies, and standardize system configurations across environments.
  • Resolved complex server and Active Directory issues through corrective actions and thorough documentation for root cause prevention.

Infrastructure Administrator

Life Care Services, LLC
Des Moines, IA
05.2016 - 11.2021
  • Established IT standards aligned with industry best practices to enhance corporate infrastructure.
  • Upgraded core switches and executed SAN migrations to improve system performance.
  • Integrated ITIL-based change management processes to enhance ITSM reliability and communication.
  • Redesigned backup strategies utilizing a three-layered model to optimize recovery time objectives.
  • Strengthened security and performance through Active Directory environment upgrades.
  • Collaborated with internal stakeholders during office renovations to implement advanced audio, video, and telephony solutions.
  • Supported legacy on-premise email systems prior to migration to a modern hosting provider.

Systems / AWS Cloud Administrator

Textura - Submittal Exchange
West Des Moines, IA
08.2015 - 05.2016
  • Maintained AWS infrastructure, including EC2, RDS, VPC, S3, and security resources.
  • Supported DevOps workflows utilizing configuration management tools like Puppet, Jira, and Jenkins.
  • Deployed and administered Oracle databases in Linux and Windows environments.
  • Resolved system errors and applied updates to enhance performance across Red Hat, Ubuntu, CentOS, and Windows servers.

Education

Associate of Applied Science - Information Systems (Emphasis in Network Administration)

Kaplan University
Cedar Rapids, IA
05-2010

Skills

  • Cloud platforms: Microsoft 365, Azure, AWS
  • Infrastructure automation: PowerShell, Bash, Infrastructure as Code
  • System administration: Windows Server, Linux (Red Hat, Ubuntu), Active Directory, Group Policy, Microsoft Entra ID, Exchange (On-Prem/Online), Intune
  • Virtualization technologies: VMware, Hyper-V, XenServer concepts
  • Network management: DNS, DHCP, VPN, TCP/IP, VLANs, Firewalls, Load balancers
  • Security and compliance: Huntress, N-Able, Endpoint hardening, IAM policies, SOC2 compliance, NIST framework support
  • Monitoring and optimization: Nagios, SolarWinds, Lansweeper, ManageEngine
  • Data protection: Backup and disaster recovery (Veeam), Encryption solutions
  • Storage solutions: HP Nimble, HP 3PAR, Pure Storage
  • Documentation and reporting: Technical documentation, Compliance mapping

Accomplishments

  • Successfully migrated multiple on-premises environments to Microsoft 365, enhancing scalability and reducing operational complexities.
  • Developed IT policies and documentation aligned with NIST and internal compliance goals.
  • Designed and implemented Active Directory upgrades, strengthening system security and authentication protocols.
  • Delivered high-quality end-user training and support, ensuring seamless adoption of Microsoft 365 tools and compliance with best practices.

References

References available upon request.

Timeline

Senior Systems Administrator

Roberts Technology
02.2025 - Current

Senior Systems Engineer II

Heartland Business Systems
11.2021 - 09.2024

Infrastructure Administrator

Life Care Services, LLC
05.2016 - 11.2021

Systems / AWS Cloud Administrator

Textura - Submittal Exchange
08.2015 - 05.2016

Associate of Applied Science - Information Systems (Emphasis in Network Administration)

Kaplan University

Similar Profiles

CREATE PROFILE
Gary Baccam