I am a retiree seeking a part time position in a home improvement or hardware store in the DMV. Having owned and maintained 11 homes and a rental duplex, I have deep experience doing and using the things customers coming into these stores are doing and using. I also know the key role customer satisfaction plays in success for these stores, and I am very customer focused.
Overview
44
44
years of professional experience
Work History
Owner of 11 Homes and a Rental Duplex
Myself
07.1980 - 10.2024
I did considerable work on all these properties including:
Framing, sheet rocking, roofing, building porches, patios,fences
Repairing windows (including cutting glass) and screens
VP
WellPoint, Anthem Blue Cross
07.2011 - 06.2013
Led cross-functional teams to implement strategic initiatives enhancing operational efficiency and improving member engagement.
Developed comprehensive performance metrics to assess program effectiveness and drive continuous improvement across service lines.
Collaborated with senior leadership to refine organizational strategies, aligning operational goals with corporate objectives.
Drove innovation by integrating advanced analytics into decision-making processes, optimizing resource allocation and reducing costs.
Spearheaded the launch of new health programs, ensuring compliance with regulatory standards and alignment with market needs.
Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
SVP Operations
Delta Dental Plan of Minnesota
02.2003 - 07.2011
Led operational initiatives to enhance service delivery and member satisfaction across dental plans.
Streamlined workflows by implementing process improvements, resulting in increased efficiency and reduced turnaround times.
Directed cross-functional teams to ensure alignment with strategic objectives and operational goals.
Oversaw budget management and resource allocation to optimize operational performance within the organization.
VP Product Development
Walker Customer Satifaction Measurement
06.2001 - 09.2003
Led initiatives to enhance customer satisfaction metrics and reporting processes.
Education
Bachelor of Science - Natural Resource Management
Purdue University
West Lafayette, IN
05-1976
Skills
Framing, sheet rocking, roofing, building fences porches , patios
Installing cabinets, counters, doors, trim, paneling, windows, and oak floors
Extensive painting, interior and exterior
Installing toilets and sinks
Sodding and planting trees, scrubs and flowers
Repairing broken windows (including cutting glass) and screens