Desired Job Title
Senior Technical SpecialistInstallation Manager Flooring InstallerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Oceanside, CASan Diego, CA
Open to relocation: Yes
Open To Work
GARY BEDROSIAN
Open
Oceanside,CA
Work Preference
Summary
Results-driven Senior Technical Specialist with expertise in troubleshooting, project coordination, and technical consulting. Enhances service delivery through effective training and comprehensive reporting while managing multiple projects and driving operational efficiency. Strong communicator with a solid work ethic, adaptability, and a proactive approach to problem-solving, committed to contributing to team success and organizational goals.
Overview
46
46
years of professional experience
Work History
Senior Technical Specialist
nora Systems Inc
Salem
06.2009 - Current
- Provided expert guidance on system architecture and design solutions.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Developed training materials for staff on new technologies and tools.
- Led troubleshooting efforts to resolve complex technical issues efficiently.
- Facilitated workshops to educate teams on best practices in technology use.
- Documented technical processes and procedures for knowledge sharing across departments.
- Created comprehensive reports detailing project progress, challenges, and resolutions to inform stakeholders.
- Ensured compliance with applicable laws, regulations and policies when implementing new systems.
- Collaborated with other departments such as sales, marketing or finance to ensure successful product launches.
- Managed multiple projects simultaneously while adhering to deadlines set by management.
- Assisted junior team members in resolving complex technical issues in a timely manner.
- Provided end-user support by addressing requests through phone calls, emails or chat sessions.
- Prepared detailed documentation including user guides, installation instructions and training materials.
- Developed, implemented and maintained high-level technical solutions for clients.
- Troubleshot and resolved problems with programs and systems.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
- Conducted in-depth technical needs assessments for clients to identify critical technical requirements and solutions.
- Provided technical and operational support across the organization, ensuring smooth system functionality.
Installation Manager
Workplace Services | Kuske Interiors
Escondido
08.1996 - 06.2009
- Managed installation projects from planning to execution.
- Coordinated with clients to understand design specifications.
- Supervised installation teams to ensure timely completion.
- Trained new staff on installation procedures and safety protocols.
- Communicated with suppliers for necessary materials and tools.
- Resolved client inquiries and issues during the installation process.
- Maintained inventory of tools and equipment for installations.
- Developed project schedules to optimize workflow efficiency.
- Planned and coordinated installations, monitoring all aspects to enhance customer satisfaction.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Identified potential issues early and created solutions to minimize disruptions and project delays.
- Guided team members on installation tasks and ensured access to necessary resources.
- Created procedures for installing products effectively and efficiently.
- Developed comprehensive reports detailing installation processes, including cost estimates and labor hours.
- Monitored progress of projects on a daily basis and adjusted schedules as necessary to meet deadlines.
- Developed manpower schedules and assignments to maintain project schedules.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Flooring Installer
self employed
Warren
05.1980 - 08.1996
- Installed various types of flooring in residential and commercial properties.
- Completed flooring installations in residential and commercial properties, delivering quality craftsmanship that met customer expectations.
- Prepared surfaces by removing old flooring and repairing subfloors.
- Measured and cut flooring materials to fit the dimensions of each room.
- Selected appropriate materials based on project requirements and customer preferences.
- Ensured accurate measurements for precise cuts and installations.
- Operated tools such as saws, trowels, and floor nailers effectively.
- Maintained a clean and safe work environment during installations.
- Communicated with clients to understand their needs and preferences clearly.
- Communicated with clients about project progress and addressed potential issues to foster transparency.
- Demonstrated excellent problem-solving skills when unexpected issues arose during job sites.
- Advised clients on flooring options that aligned with their needs and preferences, enhancing overall satisfaction.
- Provided guidance to clients on flooring maintenance and care practices.
Education
Some College (No Degree) - Business Mangement
York College of Pennsylvania
York, PASkills
- Floor failure analysis
- Technical consulting assisting with product specifications
- Project coordination work closely with end user and architects for project start up
- Operating system installation training of installers, sales, PM's General Contractors
- Expert problem solving following written instructions and industry standards
- Effective communication with all parties involved from end user, architect, flooring contractor, sales, & management
- Presentation development
- Public speaking
- Client relationship building
Accomplishments
2019 Technical Specialist of the year
Timeline
Senior Technical Specialist
nora Systems Inc
06.2009 - Current
Installation Manager
Workplace Services | Kuske Interiors
08.1996 - 06.2009
Flooring Installer
self employed
05.1980 - 08.1996
Some College (No Degree) - Business Mangement
York College of Pennsylvania