GARY BINNS
Maplewood,Minnesota
Summary
At Bix Produce Company, a seasoned Senior Application Support Specialist enhanced system performance and user satisfaction through expert troubleshooting and exceptional interpersonal skills. Spearheaded root cause analyses, and reducing recurring issues. Excelled in incident management and user training, showcasing a commitment to security protocols and customer support excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Application Support Specialist
Bix Produce Company
06.2010 - 09.2024
- Established strong relationships with key business stakeholders, fostering a collaborative environment for addressing and resolving application challenges.
- Contributed towards capacity planning efforts by analyzing historical data trends and forecasting future demands on system resources.
- Enhanced system performance by troubleshooting and resolving complex application issues.
- Conducted root cause analysis on recurring issues, recommending process improvements to prevent future occurrences.
- Managed incident escalation process, coordinating with senior management and stakeholders for effective communication during crisis situations.
- Assisted in the development of training materials for new hires, conducting informative sessions on best practices in application support services.
- Provided remote support to global users across different time zones, ensuring round-the-clock availability of critical applications.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Used ITSM to track, maintain and update trouble tickets.
- Assisted with Inventory of all new purchased software and hardware
Education
Master of Science - Management Information Systems
Metropolitan University
Saint Paul, MN07.2023
Bachelor of Science - Management Information Systems
Metropolitan University
Saint Paul, MN04.2020
Skills
- Expert Troubleshooting
- Security Protocols
- Problem-Solving
- Incident Management
- VPN Management
- Support Services
- User Training
- Server maintenance
- Network Administration
- Self Motivation
- Interpersonal Skills
- Customer service expert
- Configuration Management
- Effective Communication
Certification
Business Analytics Certification
Management Information Systems General Certification (MISG)
Timeline
Senior Application Support Specialist
Bix Produce Company
06.2010 - 09.2024
Master of Science - Management Information Systems
Metropolitan University
Bachelor of Science - Management Information Systems
Metropolitan University
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