Gary Binns

IT Systems Support Specialist

Maplewood,MN

Summary

Detail-oriented IT Systems Support Specialist with many years of experience in troubleshooting and resolving technical issues. Proficient in network administration, hardware and maintenance, and software troubleshooting. Dedicated to providing exceptional support to enhance system functionality and user satisfaction. Excellent customer service skills with problem-solving resolutions. Also, serve as a bridge between IT vendors and department staff (managers, supervisors, and team leads) to facilitate effective communications, and collaborations to ensure seamless operations. Ability to learn new technologies very fast when available. A resourceful Systems Management / Administrator who consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making.

Overview

years of professional experience

years of post-secondary education

Work History

IT Systems Support Specialists

FreshPoint Bix Produce Company

Little Canada, MN

06.2011 - 10.2024

Operating Systems (e.g., Windows, and MacOS)
Troubleshoot Networking (e.g., TCP/IP, DNS, DHCP)
Hardware troubleshooting and maintenance
Software installation and configuration
Prepared and troubleshoot printers and scanners
Purchased and inventory new hardware and software with inventory dashboard
Remote Desktop Support (e.g., TeamViewer, MsTeams, Zoom, and Remote Desktop Protocol)
Help Desk Ticketing Systems (e.g., ITSM, Remedy, ServiceNow, and MagicDesk)
Active Directory and Group Policy Management
Virtualization Technologies (e.g., VMware, Hyper-V)
Prepared end-user workstation
Scripting Languages (e.g., PowerShell, UNIX, Bash)
IT Security Network
Exercised leadership capabilities by successfully motivating and inspiring others.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Master of Science - Management Information Systems

Metropolitan University, Saint Paul, MN

08.2020 - 05.2022

Awarded

summa cum laude

3.90 GPA
National Society of Leadership Success (NSLS)

Bachelor of Science - Individualized Studies (MIS)

Metropolitan University, Saint Paul, MN

09.2015 - 07.2020

Dean's List [Fall, Winter 20219 and Spring 2020]

Associate of Applied Science - Mathematics And Computer Science

St.Paul College & Inver Hills Community College, Saint Paul, MN

09.2010 - 05.2013

Skills

Set-up new employees in Active Directory
Inventory tracking
Network Administration
Multitasking and Organization
Customer Service and Helpdesk
System troubleshooting
Written and oral communications
Set-up sales, financial, customer reports via ERP system

Leadership Abilities
Wireless Networking
Windows administration
Mobile Device Management
VoIP Systems
Microsoft Office 365
ITIL Processes
End-User Training