Lynne Klaus
West Des Moines,IA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Systems Operations Analyst
Wells Fargo
West Des Moines, IA
01.2010 - Current
- Answered up to 20 calls from employees regarding access issues of a wide variety each day. We support several different systems including Database, Mainframe, Active Directory and Unix. Our primary support is to determine the access missing and what request form to use to request access.
- I am also trained in computer hardware and software. Many of our calls include supporting desktop and laptop computers through running scripts to correct issues.
- We also support MS authentication and cloud.
Desktop Support
Wells Fargo, Merchant Payment Solutions
West Des Moines, IA
01.2007 - 01.2010
- Assisted Employees with document issues when the merchant contracts were not in the server. Installed Verizon cards remotely over the phone and assisted with other computer software and hardware issues.
- Moved data from sales person's laptops to different laptops when the old machine failed or parts needed replacement. Met scheduled shipping 98% of the time.
- I also kept track of computer inventory on a interactive excel file and I sent to the manager's manager every month.
WFF Help Desk Support
Wells Fargo Financial
Des Moines, IA
05.2004 - 01.2007
- Wells Fargo Financial help desk was the sole support for the Supreme system and network including servers, networking peripherals, office equipment attached to the Supreme system such as log printer and check printer.
- Support included working with IBM Vendors replacing hard drives and set up secure transfer of the same to Des Moines. This process also included learning how to join the server to the network again.
Education
BBA - Business Administration
American Institute of Business
Des Moines05-2012
Associate of Science - Microsoft Certified Engineer
American Instutute of Business
Des Moines05-2010
Bachelor of Science - Behavioral Psychology Sciences
Drake University
Des Moines, IA05-1990
Skills
- Assisting employees with requesting access to various systems through out the bank
- Determine issues with human access and non-human accounts for Oracle, Teradata and Mongo
- Understanding of Active Directory structure and account accesses such as active directory group access and Organizational Unit path
- Understanding MS authentication and cloud access
Timeline
Systems Operations Analyst
Wells Fargo
01.2010 - Current
Desktop Support
Wells Fargo, Merchant Payment Solutions
01.2007 - 01.2010
WFF Help Desk Support
Wells Fargo Financial
05.2004 - 01.2007
BBA - Business Administration
American Institute of Business
Associate of Science - Microsoft Certified Engineer
American Instutute of Business
Bachelor of Science - Behavioral Psychology Sciences
Drake University