La'Kisha Sanders
Identity & Access Management | Privileged Access Governance
Charlotte,NC
Summary
Knowledgeable IAM professional with 10+ years of experience in IT operations, access governance and security controls, with a strong focus on Privileged Access Management (PAM). Proven ability to support privileged access reviews, enforce least privilege principles, and partner with application owners to remediate elevated access risks. Experienced in access certification campaigns, identity lifecycle management (JML) and SOX compliance. Skilled in identifying entitlement risk, segregation of duties (SoD) concerns and strengthening access governance workflows.
Overview
1
1
Certification
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Systems Operations Analyst
Wells Fargo
01.2020 - Current
- Support enterprise access certification campaigns including review of privileged and elevated entitlements to enforce least privilege principles.
- Investigate and remediate privileged entitlement discrepancies, partnering with application owners to resolve inappropriate access.
- Analyze access reports to identify entitlement risk, over-provisioning, and segregation of duties (SoD) concerns.
- Assist users and managers with certification accountability, ensuring accurate validation of access.
- Troubleshoot MFA, SSO, and Active Directory-related access issues impacting secure authentication.
- Collaborate with cross-functional teams to improve access governance workflows and certification accuracy.
- Support audit readiness by providing documentation aligned with SOX and internal control requirements.
Technology Operations Analyst
LPL Financial
10.2018 - 12.2019
- Supported authentication troubleshooting and secure access practices across enterprise applications.
- Assisted users with access-related issues while maintaining adherence to security and control standards.
- Identified workflow gaps and collaborated with technical teams to improve access-related processes.
IT Infrastructure Analyst
Duke Energy Corporation
Charlotte, NC
04.2013 - 02.2016
- Provided Tier 2 support for enterprise Windows server infrastructure, troubleshooting and resolving issues across virtual and physical server environments
- Built, provisioned, migrated, updated and decommissioned Windows server platform (2003/2008/2012) in accordance with operational and lifecycle management standards
- Managed and prioritized infrastructure incidents and service requests using BMC Remedy and PICCASO ticketing systems, ensuring timely issue resolution and adherence to support processes
- Maintained server asset inventory records, updating configuration and lifecycle information to support governance, compliance and operational accuracy
- Assisted with onboarding activities for new team members, including process documentation, knowledge transfer and operational readiness
- Participated in a 24x7 on-call support rotation, supporting critical enterprise infrastructure and minimizing service disruptions
- Contributed to technical documentation improvements by updating and standardizing operational procedures and support processes
- Supported enterprise virtualization initiatives, helping drive the migration of physical Windows servers to virtual environments as part of a large-scale infrastructure modernization effort
Email / Infrastructure Support
Duke Energy Corporation
02.2007 - 04.2013
- Supported enterprise messaging systems and user account access across a large user base.
- Resolved access and system-related issues while maintaining operational efficiency.
- Maintained documentation and supported internal IT processes.
IT Security Analyst
Duke Energy Corporation
04.2006 - 02.2007
- Administered user access including provisioning and deprovisioning aligned with identity lifecycle management.
- Supported SOX compliance and audit activities related to access controls and privileged account governance.
- Validated role-based access controls (RBAC) and ensured appropriate access levels.
- Assisted in identifying and mitigating access control risks to strengthen governance posture.
Administrative & Operations Support
Duke Energy Corporation
05.2000 - 04.2006
- Provided administrative and reporting support across departments.
- Assisted with documentation, data entry, and internal operational processes.
Education
Bachelor of Science - Business Administration – Information Technology
Columbia Southern University
Orange Beach, AL 08.2014 - 05.2017
Associate of Applied Science - Computer Information Systems
Central Piedmont Community College
Charlotte, NC 08.2002 - 05.2004
Skills
IAM & Security Tools
CyberArk (Privileged Credential Management)
Okta (Authentication & Access Support)
Azure AD Identity Governance
Active Directory
ServiceNow
Multi-Factor Authentication (MFA)
Single Sign-On (SSO)
IAM & Governance
Identity & Access Management (IAM)
Access Certifications
Access Governance
Entitlement Reviews
Role-Based Access Controls (RBAC)
Identity Lifecycle Management (JML)
Access Provisioning & Deprovisioning
Privileged Access Management (PAM)
SOX Compliance & Audit Controls
Certification
Microsoft Certified: Identity and Access Administrator Associate - Pursuing
Timeline
Systems Operations Analyst
Wells Fargo
01.2020 - Current
Technology Operations Analyst
LPL Financial
10.2018 - 12.2019
Bachelor of Science - Business Administration – Information Technology
Columbia Southern University
08.2014 - 05.2017
IT Infrastructure Analyst
Duke Energy Corporation
04.2013 - 02.2016
Email / Infrastructure Support
Duke Energy Corporation
02.2007 - 04.2013
IT Security Analyst
Duke Energy Corporation
04.2006 - 02.2007
Associate of Applied Science - Computer Information Systems
Central Piedmont Community College
08.2002 - 05.2004
Administrative & Operations Support
Duke Energy Corporation
05.2000 - 04.2006