Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gary Bogert

Huntington Beach,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Software/IT industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Client Relationship Specialist

Gravity Payments
Eagle, ID
07.2018 - Current
  • Installed/Configured all hardware devices and software settings to optimize network performance
  • Imaged OS and software deployments throughout system and addressed any implementation concerns
  • Troubleshoot and resolved issues with peripheral devices such as terminals and point of sales, third party software for end users
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations

Technical Support Specialist Manager

MIND Research Institute
Irvine, CA
01.2015 - 07.2018
  • Kept customers informed of progress during issue life cycle and make follow-up calls or communications in timely manner
  • Independently designed and executed company catalog for infrastructure support and development. Which resulted in 25% call volume decrease, first year
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits
  • Directed onsite training for business users to maximize productivity
  • Supervised and provided direction for six technical direct reports regarding network activities
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects

Mortgage Loan Officer

Lending Tree
Irvine, CA
06.2007 - 01.2014
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Received regional branch recognition award for 15% sales increase
  • Trained and directed 22 new hires during department orientations
  • Advised clients on mortgage, educational and personal loans
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 15%
  • Led and educated investment team on customer relationship management techniques

Education

Computer Systems Analyst - Computer Science

Orange Coast College
Costa Mesa, CA
2019

Skills

  • Proficient with SalesForce SaaS and Net Suite
  • PC & MS Office proficient
  • Strong verbal communication
  • Client assessment and analysis
  • Conflict resolution
  • Customer service-oriented
  • Software testing and training
  • Troubleshoot Software and hardware integrations
  • Comfortable working remote
  • Project management
  • Cultivated customer rapport to gather project scope and deliver completion follow-ups to identify issues for corrective action
  • Credit card payment processing
  • Customer relations
  • Employee Training

Certification

  • UiPath Foundation Training Certificate
  • Salesforce
  • Microsoft Office Specialist (MOS)

Timeline

Client Relationship Specialist

Gravity Payments
07.2018 - Current

Technical Support Specialist Manager

MIND Research Institute
01.2015 - 07.2018

Mortgage Loan Officer

Lending Tree
06.2007 - 01.2014

Computer Systems Analyst - Computer Science

Orange Coast College

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Gary Bogert