Gary Braden
Queen Creek,AZ
Summary
Experienced Technical Support Specialist at Chandler Gilbert Community College, adept at optimizing Crestron AV systems and resolving technical issues efficiently. I combine strong problem-solving skills with a personable and positive attitude to deliver timely support and exceptional customer service. My knowledge of various software, hardware and AV systems ensures comprehensive technical assistance.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist
Chandler Gilbert Community College
11.2015 - Current
- Provides specialized support for desktop, audiovisual (Crestron) and/or phone systems; responds to requests or helpdesk tickets
- Maintains system inventory, documentation, storage, and security of equipment; orders parts as required
- Performs advanced troubleshooting and repair of systems and devices
- Assists users with hardware and specialized software applications
- Trains, schedules and oversees the work of student lab assistants
- Develops and maintains databases
- Creates user documentation and updates procedures
- Participates in audiovisual and graphics projects, as assigned
- Provides sound and video for events
- Troubleshoots internet issues and monitors traffic
- Adheres to applicable policies and procedures
- Performs other duties as assigned
- Full-time position
Education
Associate of Science - Computer Technology
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZNo Degree - Cisco Certified Network Associate
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Proficient with Crestron and AV control platforms, including configuring, optimizing, and maintaining reliable system performance
- Ability to interpret and produce AV system documentation Educational experience with flow diagrams includes reading and interpreting computer program flow charts, integrated circuit diagrams and logical flow charts
- Basic understanding of networking fundamentals (IP addressing, basic security, connectivity troubleshooting), achieved through the completion of the CCNA networking academy curriculum and work experience
- Experience using Crestron AV control interface as part of troubleshooting and preventative maintenance duties in my current position
- Hands-on experience deploying and supporting AV technologies, including displays, projectors and audio systems
- Proven troubleshooting expertise, with the ability to quickly diagnose and resolve audio, video, control, or connectivity issues in both live production and permanently installed environments
- One year of relevant full-time MCCCD experience during the previous two years
Timeline
Technical Support Specialist
Chandler Gilbert Community College
11.2015 - Current
Associate of Science - Computer Technology
Maricopa Community Colleges, Rio Salado Community College
No Degree - Cisco Certified Network Associate
Maricopa Community Colleges, Mesa Community College