Gary Cantagallo
Summary
Accomplished business leader with a proven track record at C & M Refrigeration, enhancing operational efficiency and customer satisfaction. Skilled in financial management and relationship building, successfully increased profit margins by optimizing business processes. Expert in regulatory compliance and staff development, consistently exceeding quality expectations. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
53
53
years of professional experience
Work History
Owner
C & M Refrigeration
03.1986 - 10.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Service Technician
Cleworth Conditioning
06.1981 - 03.1986
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Westfield Refrigeration & Air Conditioning Company
04.1970 - 06.1981
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Bachelor of Science - Accounting
Fairleigh Dickinson University
Madison05.1976
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Project estimating
- Staff Management
- Marketing
- Financial Management
- Staff hiring
- Employee Development
- Bidding processes
- Budget Development
- Regulatory Compliance
- Human Resources
- KPI Management
- Quality Assurance
- Inventory Tracking and Management
- Purchasing and planning
Additional Information
Mountainside Fire Department, Mountainside N J
Held rank as firefighter and on through Fire Chief
1991- 2022
New Jersey Wildland firefighter
Wildland firefighter
2010-2022
Union County Fire Investigation Task Force
Investigator & Team Leader
2002- 2022
Mountainside Shade Tree Commission
Member
2010-2022
N J Italian American Police Officers Association
Member
2004-2024
Timeline
Owner
C & M Refrigeration
03.1986 - 10.2022
Service Technician
Cleworth Conditioning
06.1981 - 03.1986
Service Technician
Westfield Refrigeration & Air Conditioning Company
04.1970 - 06.1981
Bachelor of Science - Accounting
Fairleigh Dickinson University
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