Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Replaced damaged, missing, or defective parts with new and refurbished components.
Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Installed aftermarket performance upgrades
Certified Volkswagen Automotive Technician
Steve White Volkswagen
05.2022 - 02.2024
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Certified Electrical Specialist
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Read and followed technical documentation to complete accurate repairs.
Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Coordinated with parts department to determine availability of necessary components.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Used Car Technician
Parks Buick GMC
08.2019 - 05.2022
Performed multi-point mechanical and safety inspections.
Effectively communicated with internal service advisor and used car manager on vehicle repair estimates.
Worked closely with parts department to ensure accurate parts were ordered.
Diagnosed and performed repairs on various makes and models.
Increased sales of used cars by ensuring all vehicles met quality standards before being offered to customers.
Assisted in training new technicians, sharing knowledge of proper diagnostic procedures and repair techniques.
Quality Control Inspector/Automotive Technician
America's Auto Auction Greenville
10.2017 - 07.2019
Provided detailed explanations of necessary repairs to account representatives to increase vehicle value.
Utilized problem-solving skills to identify underlying causes of vehicle malfunctions quickly and accurately.
Stayed up-to-date on industry trends and advancements, allowing for accurate diagnosis and repair of various makes and models.
Ensured customer safety by performing comprehensive inspections on all serviced vehicles prior to release.
Performed post sale arbitrations.
Visually inspected vehicles for frame damage, flood damage, or major drive train concerns.
Used Car Technician
CarMax
09.2015 - 10.2017
Performed multi-point inspections
Increased sales of used cars by ensuring all vehicles met quality standards before being offered to customers.
Performed routine maintenance tasks such as oil changes, tire rotations, brake checks, and fluid replacements; ensuring vehicles were in safe operating condition.
Replaced damaged, missing, or defective parts with new and refurbished components.
Worked closely with internal auction service department to ensure vehicles were ready for sale day.
Inspected damaged vehicles to estimate repair labor costs and required parts expenses.
Customer Service Advocate II at Blue Cross Blue Shield SC-South Carolina, SCCustomer Service Advocate II at Blue Cross Blue Shield SC-South Carolina, SC