Matthew North
SNEADS FERRY,NC
Summary
Dynamic Automotive Technician with over 28 years of experience. A proven track record at Liberty Tire, enhancing workshop efficiency and customer satisfaction. Excels in working in a fast pace environment on both foreign and domestic vehicles. ASE Certified Master Technician skilled in alignment, suspension, brake system, Air Conditioning,
OBD II, electrical diagnosis. Customer relationship management. Known for inspiring teamwork and delivering timely, accurate repair services, contributing to increased repeat clientele and business growth.
Overview
29
29
years of professional experience
Work History
Automotive Technician
Liberty Tire
04.2007 - Current
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed safety and emissions inspections.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- A/C certified.
- Automotive Service Excellence Certified Master Technician
Part Business Owner
Crystal Coast Decorative Concrete
06.2006 - 04.2007
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Combined dynamic communication skills with technology knowledge.
- Performed management skills as part owner of the business
- Estimated, ordered and installed decorative concrete.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Auto Mechanic /Mechanic Shop Foreman
Buffalo Tire Car Care
06.2000 - 06.2006
- Updated job knowledge by participating in educational opportunities and reading technical publications.
- Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Teamed with supervisory staff in evaluation work status, addressing and resolving problems, and ensuring compliance with quality standards.
- Demonstrated technical expertise of automotives.
- Assessed for future part needs of customers vehicles.
- Excellent customer service skills.
- Automotive Service Excellence Certified Master Technician.
Auto Mechanic
Sanders Garage
06.1999 - 06.2000
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Performed all automotive maintenance repairs, both major and minor.
- Maintained a great customer rapport for future business.
Auto Mechanic
Crom's Automotive
04.1997 - 06.1999
- Complied with state vehicle requirements by testing engine, safety, and combustion control standards.
- Assisted in increasing shop revenue with upselling recommended services based on vehicle condition or manufacturer guidelines.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Able to diagnose, rebuild, and repair American, Asian, European, cars, trucks and vans in the following areas, OBD II diagnostics, fuel injection and all related components, brakes and ABS breaking systems, transmissions and transaxles, HVAC systems, supplemental restraint systems, engine repair both major and minor, electrical systems, suspension and steering, drive train and axles.
- Licensed North Carolina Safety and Emissions inspector.
- Built strong relationships with customers through clear communication of repair needs and expected completion times.
Education
No Degree - Automotive Servicing Technician
Coastal Carolina Community College
Jacksonville, North Carolina, NCHigh School Diploma -
Jacksonville High School
Jacksonville, NC06-1988
Skills
- Changing oil
- Parts replacement
- Wheel Alignment specialist
- Customer relationship management (CRM)
- Air Conditioning
- Suspension specialist
- Sound judgement
- Ability to delegate
- Able to inspire and motivate
- Welding
- Skilled multi-tasker
- Electrical diagnosis
- North Carolina vehicle Inspector
Timeline
Automotive Technician
Liberty Tire
04.2007 - Current
Part Business Owner
Crystal Coast Decorative Concrete
06.2006 - 04.2007
Auto Mechanic /Mechanic Shop Foreman
Buffalo Tire Car Care
06.2000 - 06.2006
Auto Mechanic
Sanders Garage
06.1999 - 06.2000
Auto Mechanic
Crom's Automotive
04.1997 - 06.1999
No Degree - Automotive Servicing Technician
Coastal Carolina Community College
High School Diploma -
Jacksonville High School