Gary D. Curley
Orange Park
Summary
Heavy focus on customer service, analysis of equipment, applications, personnel training, local and network file security, and distribution needs. Highly competent with Microsoft Windows Server and Desktop OS’s, SCCM, VMware, SCOM, SolarWinds Orion, SolarWinds Patch Manager, Active Directory, DHCP, DNS, WINS, CA Resource Management Service Desk
Overview
43
43
years of professional experience
Work History
IT Specialist
Episcopal Children Services
11.2021 - Current
- Support the maintenance, imaging and reconfiguration of desktops, laptops and tablets, to include printer setup, configuration, and all other staff assigned peripherals.
- Provide Customer Helpdesk support for over 800 Episcopal Children Services (ECS) staff in Central and NE Florida which included application and hardware related troubleshooting and repairs.
- Applications supported include Windows 10/11, MS Office 365 Suite\Account Admin, Active Directory Account Admin, MIP Fund Accounting, NetExtender (VPN), Splashtop, ChildPlus and Sophos.
ITD Systems Engineer **Retired**
City of Jacksonville, FL
01.2014 - 09.2021
- Responsible for the deployment of all Client system software upgrades using Microsoft System Center Configuration Manager (SCCM 2007).
- Implemented and configured hardware, system software and business software on both Physical and Virtual Servers.
- Performed firmware and operating system Patch upgrades as scheduled.
- Worked with third party vendors to resolve system upgrades and outages.
- Respond and resolve assigned tickets as needed for Server related Incidents, Requests or Change Orders using CA Resource Management ticketing system.
- Retired
Radio Systems Engineer
City of Jacksonville, FL
06.2014 - 01.2014
- Maintained 48 First Coast Radio System (FCRS) sites in 5 counties that involved the planning, evaluation, installation, operation, repair and preventive maintenance of LOCUS SafePoint Addir servers, peripherals and associated applications.
- Provided engineering, troubleshooting and maintenance support to the COJ trunked simulcast system and subsystems.
- Supported the P25 and 800MHz field installations, maintenance and repairs.
- Maintained P25 radio assistance and support at public safety communications, dispatch centers and training exercises.
Applications Analyst/Desktop Support Tech Sr.
City of Jacksonville, FL
03.1993 - 03.2010
- Supported various departments with advanced technical expertise involving the planning, evaluation, installation, operation, repair and preventive maintenance of servers and personal computer systems, peripherals and associated applications.
- Evaluated and prepared technical specifications, proposals, documentation, training and related materials, insuring customer's optimal use of hardware/software in support of their daily tasks.
- Researched and consulted with vendors for pricing and availability of servers and personal computer related equipment and software which concur with customers annual budgetary needs.
- Specified file management and routine/preventive maintenance procedures to ensure customer data security and backup needs.
- Trained users on standard and customized software including word processing, spreadsheet, file transfer, file extract, database and various other applications enabling them to meet all work-related requirements.
- Administered Novell servers for account maintenance, security and backup needs.
Computer Operator/Data Recorder II
City of Jacksonville, FL
03.1990 - 03.1993
- Developed and maintained several databases to support the COJ Summer Youth Program consisting of over 1500 participants annually.
- Supported a collection of vital information and maintained all database input forms, queries and reports using dBase III/IV and Lotus 1-2-3 streamlining statistical and payroll data.
- Performed all software/hardware installation, maintenance and troubleshoots for all 70 Private Industry Council (PIC) users for personal computers, peripherals and associated applications.
- Administered the Novell server for account maintenance, security and backup needs for the local area network (LAN).
Jr. Programmer/Research Analyst
Computer Sciences Corp.
05.1985 - 01.1989
- Provided Cobol programming maintenance using the Honeywell DPS6/8 mainframe computers.
- Developed, maintained and analyzed desktop procedures for program end users of the Tartan Data Entry System at the Puget Sound Naval Shipyard (PSNS).
- Participated in the Technology Information Products (TIP) Business Information Planning Methodology Study at the PSNS.
- Obtained over 180 hours of Business, Information and Relational Modeling training used to eliminate redundancy within the PSNS.
- Trained 15 TIP members on Computer Aided Design (CAD) applications for model development for consolidating data.
- Used DC II and Facets for the creation and maintenance of case studies used for deployment.
- Created several databases to consolidate and organize data to support the upgrade of the Bangor Naval Submarine Bases analog communication’s system. This included the use of LEWP, dBase III and FoxBASE.
Administrative Specialist
US Army
05.1982 - 01.1985
- Provided administrative/computer support emphasized on the development and use of Microsoft DOS, dBase II and the WANG and Honeywell midrange computer systems.
- Consolidated and organized data documenting all test results for operational equipment and future weapon systems.
Education
AS - Computer Science
Olympic Community College
Bremerton, WA01.1988
AA - Business
Florida Community College Jax
Jacksonville, FL01.1994
Skills
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
Training
- Criminal Justice Information Services (CJIS) Level IV Certification (Bi-Annualy - 2021)
- A+ Certification Training, New Horizons Computer Learning Center, Jacksonville, FL. 40 hours
- Novell Administration Training, Touch Point, Inc., Jacksonville FL. 80 hours
- Windows 2000, New Horizons Computer Learning Center, Jacksonville, FL. 40 hours
- Windows XP, New Horizons Computer Learning Center, Jacksonville FL. 40 hours
- Microsoft Office Professional 2003, New Horizons Computer Learning Center, Jacksonville, FL. 40 hours
- Entity/Relational and Logical Data Modeling training, Technology Information Products (TIP), Bremerton, WA. 1987
- Business Information Planning Methodology training, Technology Information Products (TIP), Olympia, WA. 1986
Timeline
IT Specialist
Episcopal Children Services
11.2021 - Current
Radio Systems Engineer
City of Jacksonville, FL
06.2014 - 01.2014
ITD Systems Engineer **Retired**
City of Jacksonville, FL
01.2014 - 09.2021
Applications Analyst/Desktop Support Tech Sr.
City of Jacksonville, FL
03.1993 - 03.2010
Computer Operator/Data Recorder II
City of Jacksonville, FL
03.1990 - 03.1993
Jr. Programmer/Research Analyst
Computer Sciences Corp.
05.1985 - 01.1989
Administrative Specialist
US Army
05.1982 - 01.1985
AA - Business
Florida Community College Jax
AS - Computer Science
Olympic Community College
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