Gary Denestan
Coral Springs,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Manager of Massage and Acupuncture
Procare Therapy Services
02.2019 - Current
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Launched quality assurance practices for each phase of development
- Maximized performance by monitoring daily activities and mentoring team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
Boca Raton Resort and Club
Venessa Carter
11.2011 - 01.2019
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Administered Swedish, deep tissue and sports massage techniques.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
Activity Dircetor
Seraphim Assisted Living Facility
07.2009 - 10.2011
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Supervised Activities Assistant and conducted performance evaluations.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Assisted in maintaining a safe living environment by conducting regular safety checks on equipment used during activity sessions.
Owner/CEO
Synergy Marketing Concept
06.1997 - 06.2009
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
No Degree - Massage Therapy
Educated Hands School of Holistic Massage Therapy
Miami04.2010
High School Diploma -
Miami Edison High School
Miami, FL06.1985
Skills
- Staff Training and Development
- Scheduling and Coordinating
- Sales Techniques
- Managing Operations and Efficiency
- Workforce Management
- Sales management
- Schedule oversight
- Good Judgment
- Expectation setting
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Verbal and written communication
- Hiring and Training
- Schedule Management
- Time Management
- Staff Training
- Performance reviewing
- Professional and Courteous
- Customer Service
- Customer Relationship Management
Languages
English, French and Haitian Creole
Full Professional
Timeline
Manager of Massage and Acupuncture
Procare Therapy Services
02.2019 - Current
Boca Raton Resort and Club
Venessa Carter
11.2011 - 01.2019
Activity Dircetor
Seraphim Assisted Living Facility
07.2009 - 10.2011
Owner/CEO
Synergy Marketing Concept
06.1997 - 06.2009
No Degree - Massage Therapy
Educated Hands School of Holistic Massage Therapy
High School Diploma -
Miami Edison High School
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