Gary Diaz
Summary
Dynamic hospitality professional with a strong background in managing high-volume operations and enhancing guest satisfaction. Skilled in overseeing front office functions, maintaining accurate records, and optimizing processes for efficiency. Proven ability to lead teams effectively and communicate with diverse stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Night Manager
Warren Street Hotel
New York
02.2025 - Current
- Assumed General Manager responsibilities during extended overnight hours including oversight of all departments.
- Performed the daily night audit while creating updated revenue and forecast reports for corporate headquarters in London.
- Managed event space preparations for weddings, press junkets, conferences and corporate buyouts.
- Liaised with private security teams to coordinate arrival and departure of celebrities and VIPs.
- Strategized morning briefings for the General Manager and Assistant General Manager to tackle ongoing issues and tasks.
- Assisted in guest profile curation to ensure VIP expectations and demands were exceeded.
Front Office Manager
Casablanca Hotel
New York
01.2023 - 02.2025
- Recruit, train, and supervise front office staff, including receptionists, concierge, and bell staff, while providing guidance and support to maintain high service standards.
- Oversee room bookings and manage reservation systems to maximize room occupancy, handle overbooking situations, and efficiently allocate rooms based on guest preferences and availability.
- Ensure exceptional guest service by addressing and resolving any issues or complaints promptly, and by ensuring all guests' needs are met with a high level of satisfaction.
- Monitor and manage front office financial operations, including processing payments, handling cash, managing accounts receivable and payable, and preparing financial reports.
- Ensure that front office operations adhere to hotel policies, health and safety regulations, and legal requirements, including maintaining accurate records and reports.
- Address and resolve any operational issues or conflicts that arise, using strong problem-solving skills to ensure minimal disruption to guest experiences and hotel operations.
Assistant Front Office Manager
Library Hotel
New York
01.2021 - 01.2023
- Stimulated team performance with motivational, forward-thinking mindset focused on job satisfaction and skills knowledge.
- Balanced external and internal requirements, keeping customers satisfied while preventing overwork of office employees.
- Organized staff schedules and submitted payroll to the General Manager.
- Improved office operations by setting ambitious team goals and monitoring performance.
- Assisted with maintaining room inventory to maximize revenue.
- Coordinated with other departments to ensure the hotel was running efficiently.
- Resolved guest complaints and other pressing issues.
Night Auditor
Library Hotel
New York
01.2015 - 01.2021
- Compiled detailed reports on audit findings to inform management decisions.
- Developed and maintained ownership of enterprise-wide audit plan, including annual review and adjustment.
- Enhanced internal controls by evaluating systems and recommending updates for compliance.
- Coordinated logistics for boardroom meetings by organizing materials and scheduling attendees.
- Communicated discrepancies to General Manager for prompt resolution.
- Processed postings for the hotel bar and restaurant.
Education
Bachelor of Science - Hospitality Management
The University of Alabama
Tuscaloosa, AL05-2027
Associate in Science - Hospitality and Tourism Management
Finger Lakes Community College
Canandaigua, NY05-2022
Skills
- Inventory oversight
- Communication management
- Data management
- Sales support
- Expense tracking
- Time Management
- Staff scheduling
- Problem solving
- Collaboration
- Forecasting
- Team leadership
Certification
- FDNY Certified Fire Life and Safety Director, FLSD - T89, Cert. #93150464, 06/01/2016-08/04/2028
Timeline
Night Manager
Warren Street Hotel
02.2025 - Current
Front Office Manager
Casablanca Hotel
01.2023 - 02.2025
Assistant Front Office Manager
Library Hotel
01.2021 - 01.2023
Night Auditor
Library Hotel
01.2015 - 01.2021
Bachelor of Science - Hospitality Management
The University of Alabama
Associate in Science - Hospitality and Tourism Management
Finger Lakes Community College