Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrick Obillo

Ashburn,VA

Summary

  • Reliable and Efficient in Managing Night Audit Functions, Monitoring Front Desk, Guest Service Areas, Hotel Safety/Security operations. Detailed oriented and effectively carrying out policies and procedures.
  • Capable Night Audit Manager  with the know how to help customers in any situation. Enjoys working closely with peers to provide a positive guest experience.

Overview

13
13
years of professional experience

Work History

Complex Night Audit Manager

Sheraton Reston Hotel & Westin Reston Heights
Reston, VA
09.2016 - Current
  • Manage and Monitor activities of Night Audit Department and employees for both properties,  making sure standards of excellence are met set in employee handbook, hotel policies and procedures, coaching, training, correcting if needed.
  • Act as Manager on duties for both properties in the absence of Front Office Manager/Hotel Manager dealing complaints, disturbance, special service  request or any other issues and resolving to meet quality service provided to the guest.
  • Ensuring the safety and security of the guest for both properties minimizing eliminating the risk liability.
  • Focusing on Loss and prevention that may lead to potential loss revenue
  • Making sure overnight staff nightly activities such as reports are met in accordance to the needs of accounting department and revenue department.
  • Entitled to recommend in hiring for overnight staff and discipline if required in accordance to employee handbook.

Night Audit Supervisor

Sheraton Reston Hotel
Reston, VA
02.2014 - 09.2016
  • Works hand in hand with Night Audit and Front Office team to deliver the expectation of the guest and setting example where help is needed.
  • Pro Actively raising concerns or issues elevating to the next level if needed.
  • Ensure checklists has established and followed in order to complete the overnight activity.
  • Train new staff, introduce to the Night Audit process guidelines and show how to use PMS system and help them develop their potential in Hotel Hospitality Industry.
  • Implementing safety and security policy and procedures set guidelines, reporting issues to the maintenance or other departments regards to overnight activity.

Night Auditor

Sheraton Reston Hotel
Reston, VA
05.2011 - 02.2014
  • Checked hotel guests in and out in a professional and friendly manner.
  • Followed company security and check-in policies and procedures and reported suspicious activity to the general manager.
  • Handled all duties and tasks for the night manager and concierge when those individuals were unavailable.
  • Monitored facility security for guest and personnel safety.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handling complaints and resolving issue in a quick manner satisfying guest stay.
  • Making sure guest needs are provided base on their request in accordance set by hotel policies and availability

Education

Associate in Marine Transportation - Nautical Science

PMI Colleges - Manila
Manila, NCR
1993

Skills

  • Registration processing
  • Account balancing
  • Report generation
  • Check-in and check-out procedures
  • Front desk operations
  • Revenue monitoring
  • Issue resolution
  • Customer service
  • Time management
  • Charge posting
  • Daily transactions review
  • Credit and cash payments
  • Wake-up calls
  • Company policies and procedures
  • Team oversight
  • Inventory oversight
  • Data analysis
  • Expenses tracking
  • Safety and security procedures
  • Hiring process
  • Coaching
  • Discipline in accordance to handbook

Accomplishments

  • Promoted to supervisor  after just 3  years with the hotel and promoted to Complex Night audit Manger to 2 years.
  • Reduced operating costs managing both properties without sacrificing the quality of service for guests.

Timeline

Complex Night Audit Manager

Sheraton Reston Hotel & Westin Reston Heights
09.2016 - Current

Night Audit Supervisor

Sheraton Reston Hotel
02.2014 - 09.2016

Night Auditor

Sheraton Reston Hotel
05.2011 - 02.2014

Associate in Marine Transportation - Nautical Science

PMI Colleges - Manila

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