Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
WEBSITES PORTFOLIOS PROFILES
Google Certificate
Generic
Gary D I X O N

Gary D I X O N

Boston,USA

Summary

Dynamic customer service professional with extensive experience at Black Media Group, excelling in issue escalation and customer relationship management. Proven track record of resolving complaints swiftly and enhancing customer satisfaction. Skilled in payment management and team collaboration, consistently achieving high service standards in fast-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Black Media Group
02.2020 - Current
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Tracked customer complaints and followed up to ensure resolution was achieved.

Customer Service Call Center Representative

Manpower
01.2015 - 08.2018
  • Temp assignments customer service call center representative.
  • Inbound and outbound using a dialer and manual calls.

Hire Partner

TL Marketing Group
01.2012 - 01.2015

Customer Service Representative

Percipio Media
01.2012 - 01.2015

Recruiter/Customer Service Rep/Call Center

Allianz Insurance Co.
01.2005 - 01.2012
  • Recruited corporate and independent broker agents to offer the Allianz policy to their new and existing customers.
  • Which consist of LIFE/LONG TERM CARE and FIXED ANNUITIES.
  • Responsible for delivering exceptional customer service to insurance agents, brokers, financial advisors answering questions regarding life, long term care, fixed annuities policies, educating clients and perspective clients also execute professional trusted service in a timely and fashionable manner regarding the Allianz products.

Education

Associate of Applied Science -

Southern New Hampshire University
Hooksett, NH

Skills

  • Client account management
  • Payment management
  • Returns processing
  • IT technical support
  • Effective issue escalation
  • Client engagement strategies
  • Client requirement analysis
  • Collaborative teamwork

Certification

  • [Area of certification] Training - [Timeframe]Google Certificate course

Timeline

Customer Service Executive

Black Media Group
02.2020 - Current

Customer Service Call Center Representative

Manpower
01.2015 - 08.2018

Hire Partner

TL Marketing Group
01.2012 - 01.2015

Customer Service Representative

Percipio Media
01.2012 - 01.2015

Recruiter/Customer Service Rep/Call Center

Allianz Insurance Co.
01.2005 - 01.2012

Associate of Applied Science -

Southern New Hampshire University

Hobbies and Interests

Hobby #1, Hobby #2, Hobby #3, Hobby #4

WEBSITES PORTFOLIOS PROFILES

Website goes here

Google Certificate

Course in IT Support and Design&Marketing

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