Gary Duran
Rosharon,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Shift Leader
Panda Express
Stafford, TX
09.2021 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Adhered to all health code regulations while preparing food items for customers.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
BBA - Business Administration And Management
Houston Community College
Stafford, TXSkills
- Positive Attitude
- Safety Processes And Procedures
- Safety Reviews
- Security Procedures Adherence
- Complaint Resolution
- Tech-Savvy
- Negotiation
- Daily Workflows
- Punctual And Reliable
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader
Panda Express
09.2021 - Current
BBA - Business Administration And Management
Houston Community College
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