Gary Fettig
Bismarck,North Dakota
Overview
13
13
years of professional experience
Work History
Service Advisor/Sales
OK Tire
Bismarck, ND
09.2023 - 02.2024
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Coordinated effectively with technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Service /sale
Interstate Power Systems
Bismarck, ND
01.2022 - 09.2022
- Coordinated timely installation, maintenance and repairs for customers.
- Handled all necessary paperwork and documentation associated with each repair.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Service Advisor
Subaru Of Mandan
Mandan, ND
06.2011 - 01.2022
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed and updated databases to handle customer data.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
General Studies
Des Lacs
Des Lacs, ND05.1982
Skills
- Customer Relationship Management
- Handling Customer Complaints
- Computer Skills
- Understanding Customer Needs
- Work Prioritization
- Service Upselling
- Service Recommendations
- Service Estimates
- Price Quoting
Timeline
Service Advisor/Sales
OK Tire
09.2023 - 02.2024
Service /sale
Interstate Power Systems
01.2022 - 09.2022
Service Advisor
Subaru Of Mandan
06.2011 - 01.2022
General Studies
Des Lacs