Joni COLE
Newton,AL
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities.
Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success.
Overview
13
13
years of professional experience
2004
2004
years of post-secondary education
Work History
Salesperson/Internet Sales Manager/Service Advisor Assistant
A&D Automotive
Dothan, Alabama
01.2019 - 03.2026
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Coordinated vehicle delivery and paperwork for customer satisfaction.
- Maintained product knowledge through regular training sessions with management.
- Collaborated with team members to achieve sales targets and improve service quality.
- Resolved customer inquiries and concerns promptly to ensure positive experiences.
- Participated in promotional events to increase brand visibility and attract new clients.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
Machine Operator
Michelin Tire
Midland City, Alabama
08.2013 - 01.2018
- Operated machinery to produce tires following safety and quality standards.
- Monitored equipment for proper functioning and performed routine maintenance.
- Collaborated with team members to optimize production workflows and efficiency.
- Conducted quality checks on finished products to ensure compliance with specifications.
- Maintained accurate records of production activities and machine performance logs.
- Implemented process improvements to enhance operational efficiency in tire manufacturing.
Education
Early Childhood Care And Education
Enterprise State Community College
Enterprise , AL 01.2005 - 05.2007
GED
Opp, ALPsychology
Troy University
Troy, ALSkills
- Customer relationship management
- Sales transactions
- Product demonstration
- Promotional events
- Vehicle delivery coordination
- Customer engagement
- Team collaboration
- Conflict resolution
- Market analysis
- Prospecting clients
- Effective communication
- Attention to detail
- Adaptive learning
- Social selling
- Sales demonstration
- Sales management
- Sales software proficiency
- Up-selling
- CRM software proficiency
- Follow-up communications
- Relationship building
- Active listening
- Closing techniques
Timeline
Salesperson/Internet Sales Manager/Service Advisor Assistant
A&D Automotive
01.2019 - 03.2026
Machine Operator
Michelin Tire
08.2013 - 01.2018
Early Childhood Care And Education
Enterprise State Community College
01.2005 - 05.2007
GED
Psychology
Troy University