Rafael Peña
Charlotte,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Service Advisor, Inventory Manager, Salesperson
Infiniti of Charlotte,
Charlotte, NC
02.2022 - Current
- Worked as a key team member in service as a service assistant & service advisor. Served as the main point of contact between customers and the service department, providing clear communication on maintenance and repair needs. Prepared accurate service estimates, secured approvals, and streamlined workflows between technicians and staff. Enhanced customer retention through personalized service and prompt issue resolution, ensuring high satisfaction levels.
- Managed inventory operations by monitoring stock levels, forecasting demand, and coordinating with manufacturers to ensure timely procurement. Introduced systems to improve tracking accuracy, reduce costs, and eliminate discrepancies. Enhanced showroom layout and vehicle presentation to boost visibility and drive sales.
- Provided a consultative sales experience by guiding customers through the purchasing process and offering personalized recommendations. Consistently surpassed sales targets through in-depth product knowledge and strong client relationships. Partnered with the finance team to secure competitive financing and ensure smooth transaction completion.
- Automotive professional with expertise in service advising, inventory management, and sales. Skilled in delivering exceptional customer service, managing inventory operations, and exceeding sales targets. Proficient in CRM systems and inventory software, with a proven track record of improving efficiency, driving revenue growth, and maintaining top-tier customer satisfaction.
Service Porter
South Charlotte Chevrolet
Charlotte, NC
09.2020 - 02.2022
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
- Prepared rental cars for customers who requested them while their own vehicle was being serviced.
Summer Camp / After School Counselor
YMCA
Charlotte, NC
07.2019 - 03.2020
- Provided crisis intervention services when needed.
- Collaborated with school staff to develop student-centered goals and objectives for after-school programs.
- Organized and implemented educational activities, such as games, arts and crafts projects, music lessons, sports competitions.
Dining Room Attendant
Punta Cana
Charlotte, NC
07.2014 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Team Member
Arby's
Charlotte, NC
07.2018 - 07.2019
- Taking customer orders, preparing food made to order, and providing customer service
- Maintained cleanliness in dining room and kitchen stations.
- Executed tasks for starting or ending the workday, based on shift schedule.
Education
Real Estate Broker Program
Central Piedmont Community College
Charlotte, NC12-2021
Dental Hygiene Program - Spring 2020
Central Piedmont Comm. College
Charlotte, NC01-2021
High School Diploma -
East Mecklenburg High School
Charlotte, NC06.2018
Skills
- Goal-oriented mindset
- Excellent communication
- Account management
- Data processing
- Strong work ethic
- Customer relationship management
- Sales expertise
- Data entry
- Customer retention
- Multitasking and organization
Volunteer Experience
- Mentor, Baseball for Life, Provide mentorship to young athletes learning to play baseball
- Volunteer, Dr. Pappert & Associates, Volunteered and job shadowed the dental hygienist and dentist
Awards
- Compare Foods Scholarship, Awarded for academic excellence
- Dean's List, 3.75 GPA
Languages
- English, Full Native Proficiency
- Spanish, Bilingual Proficiency
Timeline
Service Advisor, Inventory Manager, Salesperson
Infiniti of Charlotte,
02.2022 - Current
Service Porter
South Charlotte Chevrolet
09.2020 - 02.2022
Summer Camp / After School Counselor
YMCA
07.2019 - 03.2020
Team Member
Arby's
07.2018 - 07.2019
Dining Room Attendant
Punta Cana
07.2014 - 03.2020
Real Estate Broker Program
Central Piedmont Community College
Dental Hygiene Program - Spring 2020
Central Piedmont Comm. College
High School Diploma -
East Mecklenburg High School
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