JONATHAN PENA
Buford,GA
Summary
An attentive and self motivated, very creative, energetic and personable individual seeking a position with opportunity for experience and growth. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
18
18
years of professional experience
Work History
Service Advisor Manager
European Service Center
05.2021 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Auto Technician
Nalley Lexus
01.2018 - 2021
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Primary Caregiver
Self
05.2010 - 12.2017
- Cared for three children.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Auto Technician
Meineke
01.2007 - 01.2010
- Diagnosis and repair of various automotive systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
Some College (No Degree) -
Universal Technical Institute- Some College
Phoenix, AZHigh School Diploma -
Lawrence High School
Lawrence,MA2004
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Excellent Communication
- Service Estimates
- Team player mentality
- Service Recommendations
- Goal-oriented mindset
- Warranty Claims Process Management
- Calm and Professional Under Pressure
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor Manager
European Service Center
05.2021 - Current
Auto Technician
Nalley Lexus
01.2018 - 2021
Primary Caregiver
Self
05.2010 - 12.2017
Auto Technician
Meineke
01.2007 - 01.2010
Some College (No Degree) -
Universal Technical Institute- Some College
High School Diploma -
Lawrence High School
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