Jenessa Bulls
Marianna,FL
Summary
Poised individual with well-developed skills, which include managerial and customer service resulting from career spanning eight years working as Service Advisor for trucking company. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
10
10
years of professional experience
Work History
Service Advisor Manager
AutoNation Ford
Panama City, FL
04.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed strong relationships with customers by providing exceptional customer service.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Coached, mentored and trained team members in order to improve their job performance.
Lead Service Advisor
Travel Centers of America
Commerce, GA
04.2014 - 08.2022
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Commerce High School
Commerce, GA05.2013
Some College (No Degree) - Criminal Justice
Piedmont College
Athens, GASkills
- Service estimates
- Data entry
- Call center experience
- Records management
- Problem resolution
- Organization
- Work ethic
- People skills
- Decision-making
- Dependable and reliable
- Parts inventory
- Accounts receivable and payable
Timeline
Service Advisor Manager
AutoNation Ford
04.2023 - Current
Lead Service Advisor
Travel Centers of America
04.2014 - 08.2022
High School Diploma -
Commerce High School
Some College (No Degree) - Criminal Justice
Piedmont College