Dedicated professional recognized for outstanding performance in demanding work environments, leveraging strong technical acumen alongside exceptional organizational skills. Adept at engaging with stakeholders at every level to facilitate effective teamwork and project completion. Committed to setting high standards and delivering consistent results that drive organizational success.
Overview
8
8
years of professional experience
Work History
Salesperson/Internet Sales Manager
Group 1 Automotive - Gene Messer Auto Group
Lubbock, TX
02.2024 - Current
Oversaw and optimized online leads to ensure prompt and effective customer engagement
Assisted customers with product inquiries, ensuring a personalized and informed car-buying experience
Managed and improved CRM processes to maximize conversion rates and follow-up effectiveness
Collaborated with the sales team to achieve monthly sales goals and increase dealership revenue
Developed and implemented digital marketing strategies to generate and nurture online leads
Conducted training sessions to enhance the sales team's understanding of internet-based sales techniques and CRM tools
Played a key role in improving online presence and customer satisfaction ratings
General Manager (Direct Sales)
EV International
Lubbock, TX
01.2022 - 01.2024
Dedicated to molding exceptional sales professionals
Experienced in building sales teams from the ground up
Worked closely with marketing and engineering departments
Exceptionally strong communication and presentation skills
Constantly expanded sales and product knowledge
Managed sales force and achieved monthly and quarterly sales quotas
Maintained product and sales training for entire sales staff
Led the development of sales capacity and capability (recruitment, retention, training), effectiveness (target setting, incentives), and efficiency
Ground Operations Manager
Delta Airlines
Des Moines, IA
06.2021 - 12.2021
Successfully managed multi-billion-dollar daily operation with over 50 employees, contractors, and strategic partnerships
Monitored and enforced safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies, and safety procedures
Communicated closely with ground crew, flight crew, and tow personnel via headset radio to maintain safety and efficiency
Independent Work & Travel
10.2019 - 06.2021
Worked various short-term jobs while traveling, developing adaptability, problem-solving skills, and cross-cultural communication
Gained valuable life experience through diverse work environments and exposure to different cultures
Crew Chief
Discount Tire
Las Vegas, NV
11.2018 - 10.2019
Supervised and trained tire technicians, ensuring high-quality service, safety compliance, and efficient workflow in the service bays
Performed tire installations, repairs, rotations, and balancing while maintaining company safety and quality standards
Managed daily operations, delegated tasks, and supported inventory management to optimize productivity
Delivered exceptional customer service, addressing concerns and ensuring satisfaction with timely, accurate service
Collaborated with sales and management teams to meet store performance goals and improve overall efficiency
Geospatial Engineer
U.S. Army
Fort Riley, KS
09.2016 - 03.2018
Managed Enterprise Geospatial Database in support of multi-million-dollar operations over a two-year period with zero damages or losses
Operated multiple software platforms, including ESRI ArcMap, ENVI, Terra Explorer, and Moving Client, to produce geographic analysis for senior leadership
Proficient in GIS analysis, documentation, and mapping
Stakeholder Engagement Manager in the Chief Policy and Engagement Office Directorate at Pay.UKStakeholder Engagement Manager in the Chief Policy and Engagement Office Directorate at Pay.UK