Monica R. Perez
Long Beach,California
Summary
Results-driven Internet Sales Manager recognized for achieving an outstanding 89% sales conversion rate at Automotive dealers. Expertise in negotiation and client relationship management facilitates the development of e-commerce strategies that significantly enhance sales growth and customer satisfaction. Strong commitment to fostering collaborative team environments maximizes performance and productivity. Eager to leverage proven skills in a dynamic setting to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Internet Sales Manager
AutoNation Buena Park Toyota
Buena Park, CA
06.2024 - Current
- Presented new and used vehicles to potential customers, highlighting characteristics, capabilities, and features in a professional manner
- Conducted vehicle walkarounds and test drives while comparing competitive models
- Prospected for new customers and maintained rapport with previous clients
- Collaborated with Sales Manager to present purchase or lease options, negotiate prices, and complete sales agreements
- Maintained manufacturer customer satisfaction and training requirements
- Set personal goals consistent with dealership standards and developed strategies to achieve them
- Adhered to company policies and procedures, demonstrating AutoNation Buena Park Toyota values in interactions with customers, employees, and vendors
VIP Sales Manager
Norm Reeves Ford/Lincoln
Cerritos, CA
06.2022 - 07.2024
- Ranked in the top 5% for overall sales by strategically presenting a diverse range of automobiles and emphasizing key selling points
- Increased customer loyalty through the effective upselling of warranties and maintenance packages tailored to individual client needs
- Achieved a 99.5% positive feedback rate for customer service and professionalism by consistently delivering warm and engaging customer interactions
- Maintained a 5-star customer service rating by leveraging exceptional interpersonal skills to build lasting rapport with clients
- Assisted the finance department in packaging deals, calling for payoffs, and setting up deals in the Dealer Built system, ensuring a seamless and efficient process for both the dealership and customers
- Attained an 89% sales conversion rate by conducting thorough initial assessments and actively listening to customers to identify the most suitable options
- Exceeded personal and group sales targets by 45% by working independently and collaborating with teammates using effective sales tactics
- Developed strong relationships with finance institutions and partners to secure competitive financing options for customers
Automotive Finance Manager
Norm Reeves Ford/Lincoln
Cerritos, CA
07.2023 - 06.2024
- Conducted detailed needs analysis with each customer to pinpoint their specific vehicle requirements
- Negotiated and secured over 105 competitive financing and leasing agreements, focusing on maximizing the dealership's profitability while offering customers the best possible terms
- Facilitated financing for customers by negotiating directly with lenders, securing an average finance rate reduction below the market rate
- Enhanced customer satisfaction by thoroughly explaining the benefits of extended warranties and aftermarket
- Spearheaded the rapid dissemination of updates regarding finance and lease programs to the sales and finance teams
- Managed and updated the Finance & Insurance (F&I) team on compliance with all local, state, and federal regulations
- Cultivated and maintained strong, supportive relationships with insurance vendors and financial institutions
- Collaborated with Fleet Department to submit and manage commercial deals
- Submitted commercial loan and applications to bank through RouteOne portal ensuring accuracy and compliance with banking standards
Internet Sales Manager
New Century BMW
Alhambra, CA
10.2018 - 06.2022
- Presented new and used vehicles to potential customers, highlighting characteristics, capabilities, and features in a professional manner
- Conducted vehicle walkarounds and test drives while comparing and contrasting competitive models
- Prospected for new customers and maintained rapport with previous clients
- Collaborated with Sales Manager to present purchase or lease options, negotiate prices, and complete sales agreements
- Maintained manufacturer customer satisfaction and training requirements
- Set personal goals consistent with dealership standards and developed strategies to achieve them
- Adhered to company policies and procedures, demonstrating New Century BMW values in interactions with customers, employees, and vendors
Internet Sales Manager
New Century Honda
Glendale, CA
12.2017 - 10.2018
- Presented new and used vehicles to potential customers in a friendly and professional manner
- Performed vehicle walkarounds and demonstration test drives while comparing and contrasting competitive models
- Prospected for new customers and maintained rapport with previous clients
- Worked closely with Sales Manager to present purchase or lease options, negotiate prices, and complete sales agreements
- Maintained manufacturer customer satisfaction and training requirements
- Set personal goals consistent with dealership standards and developed strategies to achieve them
Education
Complete Automotive F&I Training Program -
College of Automotive Management
01.2022
Business Administration - Project Management
DeVry University
01.2012
Computer Technology -
UEI
01.2006
General Educational Development -
Cleveland High School
01.2001
Skills
- Negotiation Skills in Automotive Sales
- Finance and Insurance Oversight
- Client Relationship Management
- Project Oversight
- Technical Knowledge
- Analytical Problem Solving
- Collaborative Team Leadership
- Sales strategies
- Automotive knowledge
- Product presentation
- Customer service
- Prospecting techniques
- Team collaboration
- Online sales techniques
- E-commerce experience
- Price quoting
- Lead Generation Calls
- Follow-Up Communication
- Call Handling Expertise
References
References available upon request.
Timeline
Internet Sales Manager
AutoNation Buena Park Toyota
06.2024 - Current
Automotive Finance Manager
Norm Reeves Ford/Lincoln
07.2023 - 06.2024
VIP Sales Manager
Norm Reeves Ford/Lincoln
06.2022 - 07.2024
Internet Sales Manager
New Century BMW
10.2018 - 06.2022
Internet Sales Manager
New Century Honda
12.2017 - 10.2018
Complete Automotive F&I Training Program -
College of Automotive Management
Business Administration - Project Management
DeVry University
Computer Technology -
UEI
General Educational Development -
Cleveland High School
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