Jose Mosco
Sunnyvale,CA
Summary
Experienced professional in internet sales management with a proven track record of achieving impressive sales growth. Proficient in various sales techniques, customer relationship management, and strategic planning. Recognized for fostering a collaborative team environment and adapting to dynamic business landscapes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Internet Sales Manager
Modesto Subaru
03.2023 - Current
- Responded to internet inquiries and phone calls in timely matter.
- Demonstrated vehicles and products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and CSI targets by cultivating and securing new customer relationships.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall efficiency.
- Provided superior and individualized customer service.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
Internet Sales Manager
Mercedes-Benz Of Stevens Creek
10.2022 - 03.2023
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer excellent, personal service to boost sales and CSI.
- Provided superior and individualized customer service.
- Acted as first point of contact for the dealership.
Internet Sales Manager
Mercedes-Benz Of San Jose
02.2019 - 10.2022
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and CSI.
- Provided superior and individualized customer service.
- Acted as first point of contact for the dealership.
Internet Sales Manager
Honda Of Stevens Creek
06.2015 - 02.2019
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-class, personal service to boost sales and CSI.
- Provided superior and individualized customer service.
- Acted as first point of contact for the dealership.
- Completed sales using company word tracks.
Internet Sales Manager
Piercey Toyota
09.2013 - 06.2015
- Responded to internet inquiries and phone calls in timely matter.
- Offered each customer top-notch, personal service to boost sales and CSI.
- Provided superior and individualized customer service.
- Helped customers with special financing needs.
- Provided help to new hires with sales process.
- Acted as first point of contact for the dealership.
Service Advisor
Quality Tune-up
10.2008 - 03.2013
- Greeted customers and asked questions to better determine needs.
- Suggested add-on services that would be helpful to customers and vehicles.
- Developed estimates by costing parts and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide excellent customer service.
- Handled customer issues with confidence, using decision making skills to provide effective resolution.
- Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
High School Diploma -
Los Altos High School
Los Altos, CA06.2007
Skills
- Customer Service and Assistance
- Team leadership qualities
- Client Needs Assessment
- Online sales techniques
- Appointment scheduling
- Phone Skills
- High-End Automotive Sales
- Staff Coaching
- CRM software mastery
- Closing Techniques
- Negotiation
- Bilingual Spanish & English
Certification
- Sonic Automotive F&I Certified
- AutoNation F&I Certified
Languages
Spanish
Full Professional
Timeline
Internet Sales Manager
Modesto Subaru
03.2023 - Current
Internet Sales Manager
Mercedes-Benz Of Stevens Creek
10.2022 - 03.2023
Internet Sales Manager
Mercedes-Benz Of San Jose
02.2019 - 10.2022
Internet Sales Manager
Honda Of Stevens Creek
06.2015 - 02.2019
Internet Sales Manager
Piercey Toyota
09.2013 - 06.2015
Service Advisor
Quality Tune-up
10.2008 - 03.2013
High School Diploma -
Los Altos High School
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