Genesis Jackson
Lithonia,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Internet Sales Manager
Evolution Cars
Conyers, Georgia
03.2025 - Current
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Managed daily operations of car sales team and ensured smooth workflow.
- Managed daily operations of the showroom floor including staffing schedules, customer relations issues, display maintenance.
- Negotiated prices with customers in order to close deals profitably.
- Monitored daily performance of sales team and provided feedback to maximize efficiency.
Hookah Server
Esco Restaurant & Taps
Atlanta, Georgia
01.2024 - 07.2025
- Facilitated hookah preparation and service for customers in a vibrant restaurant setting.
- Maintained cleanliness and organization of hookah equipment and service areas.
- Assisted customers with hookah selection and provided smoking instructions.
- Maintained accurate records of sales transactions for end-of-day reports.
- Restocked shelves when necessary to maintain an attractive product display.
- Greeted guests and provided them with menus.
- Participated in staff meetings to discuss strategies for improving customer experience.
Patient Care Technician
Hope Care Memory Center
Fayetteville, Georgia
02.2023 - 01.2025
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient care areas.
- Assisted in daily care routines for residents with memory impairments.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
Infant Teacher
Future Stars Academy
Atlanta, Georgia
03.2024 - 12.2024
- Developed and implemented engaging lesson plans for infants and toddlers.
- Fostered a nurturing environment to promote emotional and social development.
- Collaborated with parents to support children's growth and learning needs.
- Maintained records of attendance and provided weekly updates to parents regarding their child's activities.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Education
Certification - Medical Assistant
Allied Medical Training Centers
Hinesville, GA03-2022
High School Diploma -
Penn Foster Career School
Scranton, PA07-2021
Certificate - Business Administration
Albany Technical College
Albany, GA07-2021
Certificate - Office Administration
Albany Technical College
Albany, GA07-2021
Skills
- Customer relationship management
- Sales negotiation
- Inventory management
- Visual merchandising
- Market analysis
- Team leadership
- Team leadership qualities
- Customer education
- Lesson planning
- Child development
- Classroom management
- Early childhood education
- Safety protocols
- Customer service
- Problem solving
- Vital signs monitoring
- Patient assistance
- Wound care
- Electronic health records
- Team coordination
- Performance analysis
- Effective communication
- Sales transactions
- Compliance with health standards
- Product knowledge
- Staff training
Certification
- First Aid & CPR Certified.
Languages
Arabic
Professional
References
References available upon request.
Timeline
Internet Sales Manager
Evolution Cars
03.2025 - Current
Infant Teacher
Future Stars Academy
03.2024 - 12.2024
Hookah Server
Esco Restaurant & Taps
01.2024 - 07.2025
Patient Care Technician
Hope Care Memory Center
02.2023 - 01.2025
Certification - Medical Assistant
Allied Medical Training Centers
High School Diploma -
Penn Foster Career School
Certificate - Business Administration
Albany Technical College
Certificate - Office Administration
Albany Technical College