Diplomatic individual with strong leadership and decision-making skills.
Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
11
11
years of professional experience
Work History
Account Manager
Us Lbm
04.2024 - Current
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Superintendent
Wyatt Management
09.2021 - 03.2024
Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
Inspected equipment and tools used for safe operation.
Maintained safety onsite and upheld all OSHA regulations.
Strengthened communication skills through regular interactions with others.
Oversaw daily operations at site, keeping team production moving at optimal pace.
Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
Directed projects according to schedule and quality demands.
Skilled Lead Signalmen
Union Pacific Railroad Co
10.2013 - 09.2021
Read and interpreted circuit prints, blueprints, schematics and drawings to efficiently complete job tasks and projects.
Replaced defective wiring, broken lenses or burned-out light bulbs.
Improved communication efficiency by maintaining and repairing signal equipment in a timely manner.
Maintained detailed records of completed work orders, facilitating accurate reporting for management review purposes.
Upheld high standards of professionalism while interacting with colleagues, supervisors, and external contractors involved in signaling projects.
Organized and detail-oriented with a strong work ethic.
Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
San Saba High School
San Saba, TX
05.2011
Skills
Worker Supervision
Quality Standards
Dependable and Hardworking
Schedule oversight
Construction safety
Site Inspection
Self Control and Integrity
Subcontractor Management
Blueprint Reading
Customer service
Client relations
Teamwork and collaboration
Timeline
Account Manager
Us Lbm
04.2024 - Current
Superintendent
Wyatt Management
09.2021 - 03.2024
Skilled Lead Signalmen
Union Pacific Railroad Co
10.2013 - 09.2021
High School Diploma -
San Saba High School
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