Summary
Overview
Work History
Education
Skills
Timeline
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Gary Gonzales

Gary Gonzales

Summary

Dynamic leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Experienced in elevating sales, customer rating, and positive P&L. Proficient in best practices, market trends and regulatory requirements of industry operations. Equipped with an analytical approach to business planning and day-to-day problem-solving. Fostered a culture of excellence, significantly boosting sales and employee advancement.

Overview

6
6
years of professional experience

Work History

Overnight Coach (Salaried Manager)

Walmart #1645
11.2023 - 04.2024
  • Oversaw overnight stocking team to completely restock shelves, find inventory mistakes, and merchandise/present store according to the season to maximize sales.
  • Was the direct manager over 4 Team Leads (hourly managers), 2 supervisors, and over 60 employees.
  • $160M annually store.
  • Managed overnight maintenance team to deliver a clean store every morning.
  • Managed "Mod Team" to successfully change out old and new merchandise on shelves.
  • Collaborated with other coaches to create and execute strategic store plans.
  • Utilized positive communication to encourage team and promote a high work ethic and good working environment.
  • Developed employees, had 8 team associates promoted to supervisor positions around the store.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring nightly activities and mentoring supervisors and team associates.
  • Improved merchandising to attract new customers and promote business.
  • Planned and budgeted employee schedules to provide business with resources needed to operate smoothly.

Digital Coach (Salaried Manager)

Walmart #1645
07.2022 - 11.2023
  • Oversaw digital operations such as our customer pickup, and delivery network operations.
  • Was the direct manager over 3 Team Leads (hourly managers), 3 supervisors, and over 90 team associates.
  • In 17 months increased weekly sales from $200k to $385k.
  • In 17 months increased customer rating (via Medallia) from 3.7 to 4.6 (out of 5 stars).
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting customer relationships through excellent customer service and consistent followups.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Overcame objections from customers by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Identified, hired and trained highly-qualified team associates by teaching best practices, procedures, and customer service.

Digital Team Lead (Hourly Manager)

Walmart #2835
08.2020 - 07.2022
  • Oversaw digital operations such as our customer pickup, and delivery network operations.
  • Was the direct manager over 12 team associates.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different store areas to provide optimal coverage and meet sales goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Closing Manager on Duty (Hourly)

Walmart #2835
07.2018 - 08.2020
  • Turned in register tills for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
  • Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
  • Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Ensured a smooth transition between shifts by effectively communicating with opening managers and team associates.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
  • Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
  • Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
  • Trained new employees on proper closing procedures, setting them up for success in their roles within the company.

Education

High School Diploma -

John Marshall High School
San Antonio, TX
2017

Skills

  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Business Development
  • Strategic Planning
  • Operations Management
  • Schedule Preparation
  • Workforce Management
  • Performance Evaluations
  • Budget Control
  • Sales Tracking
  • Sales operations
  • Verbal and written communication

Timeline

Overnight Coach (Salaried Manager)

Walmart #1645
11.2023 - 04.2024

Digital Coach (Salaried Manager)

Walmart #1645
07.2022 - 11.2023

Digital Team Lead (Hourly Manager)

Walmart #2835
08.2020 - 07.2022

Closing Manager on Duty (Hourly)

Walmart #2835
07.2018 - 08.2020

High School Diploma -

John Marshall High School

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Gary Gonzales