Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gary Gonzalez

Washington,DC

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Walgreen's Pharmacy. Skilled in managing teams and inventory, with a flair for resolving conflicts and improving communication. Brings strong organizational skills and tech-savviness, alongside a commitment to professionalism and ethical practices. Fluent in Spanish, adept at fostering teamwork and driving significant improvements.

Overview

8
8
years of professional experience

Work History

Shift Lead Manager

Walgreen's Pharmacy
11.2022 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

Head Cashier Supervisor

Lowes Home Improvment
09.2016 - 11.2022
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.

Education

High School Diploma -

Theodore Roosevelt High School
4301 13th St NW, Washington, DC

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Tech-Savvy
  • Fluent in Spanish
  • Honest and ethical

Languages

Spanish

Timeline

Shift Lead Manager

Walgreen's Pharmacy
11.2022 - Current

Head Cashier Supervisor

Lowes Home Improvment
09.2016 - 11.2022

High School Diploma -

Theodore Roosevelt High School

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Gary Gonzalez