GARY HENSLEY
Chapmanville,WV
Summary
Dynamic leader specializing in operational management and team development. Expertise in process optimization and service quality enhancement through targeted training and mentorship. Demonstrated success in aligning team objectives with organizational goals, leading to increased productivity and member satisfaction.
Overview
15
15
years of professional experience
Work History
Merchandising Team Manager
Sam's Club
Charleston, West Virginia
05.2025 - Current
- Cultivated inclusive, respectful work environment through open communication, recognition of diverse perspectives, and positive team culture that drove engagement and accountability.
- Supervised daily operations to optimize workflow and enhance member service quality.
- Led merchandising strategies that enhanced product presentation and increased member engagement.
- Trained team members on best practices and operational procedures to elevate performance standards.
- Assessed processes to pinpoint and implement enhancements in operational efficiency.
- Provided feedback and guidance during employee performance evaluations to promote accountability.
- Developed and implemented merchandising strategies aimed at maximizing sales and profits.
Fulfillment Team Lead
Sam's Club
Charleston, USA
03.2024 - 05.2025
- Supervised daily staff operations, ensuring high work prioritization and adherence to quality standards.
- Managed team task scheduling to optimize time management and prioritize critical tasks.
- Enforced company policies while providing necessary guidance, showcasing sound judgment and decision-making.
- Mentored and coached team members to enhance overall performance and effectiveness.
- Analyzed performance data to identify improvement opportunities within the team.
- Fostered exceptional member service, enhancing brand loyalty and customer satisfaction.
Personal Shopper
Sam's Club
Charleston, USA
03.2024 - 08.2024
- Exceeded performance metrics through dedication to order fulfillment excellence, ensuring timely and accurate service for clients.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation with members
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality
- Collaborated with team members to enhance shopping processes, resulting in improved service quality and customer satisfaction.
Social Media Coordinator/Sales Associate
Wild & Wonderful Smoke
Logan, USA
04.2022 - 03.2024
- Developed and executed social media strategies to align with business objectives.
- Created engaging, shareable content to enhance brand awareness across platforms.
- Maintained an organized content calendar for timely posting of updates.
- Monitored industry trends to ensure relevance and freshness of content.
Youth Care Worker
June Harless Children's Shelter
Logan, USA
07.2017 - 01.2022
- Facilitated crisis intervention by redirecting negative behaviors and offering peer counseling for emotional stability.
- Led individualized and group life skills counseling sessions for children to enhance personal development.
- Created a safe, nurturing environment for at-risk youth through supervision and positive reinforcement.
- Implemented structured activities and educational support tailored to individual needs, promoting youth development.
Shift Manager
Auntie Anne's Pretzels
Huntington, USA
06.2012 - 07.2016
- Trained and mentored new employees to enhance team performance.
- Monitored daily and weekly key performance indicators to ensure targets were met.
- Coached crew members to improve efficiency and motivation in daily tasks.
- Maintained close customer relationships, resulting in increased satisfaction and business growth.
- Delivered exceptional customer service, boosting sales and satisfaction rates.
- Collaborated with management to formulate strategies for maximizing sales during peak periods.
- Consistently contributed as a dependable team player toward achieving store goals.
Part-Time Key Holder
Lids Locker Room
Huntington, USA
10.2011 - 06.2016
- Executed daily opening and closing procedures, including cash drawer counting and receipt balancing.
- Assisted customers with product selection, price checks, returns, exchanges, and special orders.
- Organized merchandise displays for accurate pricing and appealing product presentation.
- Led by example on sales floor, consistently achieving individual sales goals.
Skills
- Visual merchandising
- Data analysis
- Process improvement
- Operational efficiency
- Task prioritization
- Leadership development
- Member relationship management
- Conflict resolution
- Goal orientation
Timeline
Merchandising Team Manager
Sam's Club
05.2025 - Current
Fulfillment Team Lead
Sam's Club
03.2024 - 05.2025
Personal Shopper
Sam's Club
03.2024 - 08.2024
Social Media Coordinator/Sales Associate
Wild & Wonderful Smoke
04.2022 - 03.2024
Youth Care Worker
June Harless Children's Shelter
07.2017 - 01.2022
Shift Manager
Auntie Anne's Pretzels
06.2012 - 07.2016
Part-Time Key Holder
Lids Locker Room
10.2011 - 06.2016