Monique Johnston
Tucson ,AZ
Summary
Dedicated and hardworking Merchandising Team Manager successful at leading and motivating associates to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Merchandising Team Manager
Sams Club
Tucson, AZ
02.2023 - Current
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Developed monthly reports tracking sales goals versus actual results.
- Monitored inventory levels to prevent stock outs and overstocks.
- Conducted regular audits of merchandise placement within the store.
- Evaluated current processes for improving operational efficiency.
- Trained new staff on store policies, procedures, and product knowledge.
- Provided feedback on employee performance during evaluations.
- Arranged items in favorable positions and areas of store to attract member and optimize sales.
Member Speciality Team Manager
Sams Club
Tucson, AZ
05.2021 - 02.2023
- Motivated team members to consistently achieve or exceed performance expectations.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Set goals for performance and deadlines to comply with company plans and vision.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
Store Manager
Goodwill
Las Vegas, NV
06.2020 - 01.2021
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Assistant Store Manager
Smiths Food And Drug
Las Vegas, NV
07.2015 - 10.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Bakery Manager
Smiths Food And Drug
Las Vegas, NV
01.2007 - 07.2015
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
Education
Minor - Psychology
College of Southern Nevada
Las Vegas, NV08-2027
Bachelor of Retail Management -
College of Southern Nevada
Las Vegas, NV08-2026
Skills
- Collaboration
- Stock replenishment
- Cost Analysis
- Sales Techniques
- Visual Merchandising
- Visual displays
- Active listener
- Pricing and Signage Updates
Timeline
Merchandising Team Manager
Sams Club
02.2023 - Current
Member Speciality Team Manager
Sams Club
05.2021 - 02.2023
Store Manager
Goodwill
06.2020 - 01.2021
Assistant Store Manager
Smiths Food And Drug
07.2015 - 10.2019
Bakery Manager
Smiths Food And Drug
01.2007 - 07.2015
Minor - Psychology
College of Southern Nevada
Bachelor of Retail Management -
College of Southern Nevada