Gary Keaton
North Charleston,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Chauffeur/Customer Service Representative
GCT
09.2023 - Current
- oAssisted customers on a daily basis with directions and getting into the vehicle
- Also drove in a way that adhered to all laws and safely
- Performed pre and post trips on all vehicles
Customer Service/Safety Training/ Road Supervisor/ Professional Operator
First Transit/ Easton Coach
07.2019 - 09.2023
- Trained over 300 new employees the essential need for safe driving by instilling Smith System and LLLC into their lives
- Taught operators through the P.O.P.D Program as well as P.A.S.S Program using positive reinforcement to inculcate in their minds and hearts not only the importance of safety while driving but the art of great customer service
- Handled accidents and incidents paperwork as well as went to the scene to gather evidence.
- Worked with Excel, Word and PowerPoint programs on a daily basis
- Displayed customer service qualities by helping the public answering all questions they may have while maintaining a friendly and positive attitude at all times.
Laborer
Local 79 Laborers Union
05.2014 - 06.2019
- Worked as a construction worker doing demo, cleaning, ICRA and repairs all under Osha guidelines
Supervisor/Bus Operator/Customer Service
Servisair
05.2009 - 05.2014
- Transported travelers safely between various JFK airport terminals
- Occasionally dispatched to ensure vehicles went to the proper locations so passengers could be picked up on time
- Also supervised other drivers, making sure they maintained safety procedures while on the road
- Also wrote up reports for accidents and trained new drivers on all vehicles to be used on a daily basis
- Assisted customers with directions and handled problem that arises
Bus Operator/Customer Service
Marquis Transportation
07.2011 - 04.2014
- Transported passengers safely to various Adult Day programs and medical appointments
- Maintained daily trip log accurately
- Pre and post-trip vehicle inspections ensure the safety and cleanliness of vehicles
- Directed customers to where they were going and assisted them on and off the vehicle
Customer Service Agent
1800 Flowers
10.2008 - 03.2009
- Took orders by phone using multiple software applications simultaneously
- Provided courteous and accurate customer service
- Effectively and efficiently handle customer issues
Education
Certificate -
New York Paralegal School
New York, NY01.2002
Diploma -
August Martin High School
Queens, NY01.2000
Skills
Safe Driving
Punctuality
Flexibility
Professional manner
Passenger Assistance
Customer Service
Customer Relationships
Customer Support
Passenger Safety
Timeline
Chauffeur/Customer Service Representative
GCT
09.2023 - Current
Customer Service/Safety Training/ Road Supervisor/ Professional Operator
First Transit/ Easton Coach
07.2019 - 09.2023
Laborer
Local 79 Laborers Union
05.2014 - 06.2019
Bus Operator/Customer Service
Marquis Transportation
07.2011 - 04.2014
Supervisor/Bus Operator/Customer Service
Servisair
05.2009 - 05.2014
Customer Service Agent
1800 Flowers
10.2008 - 03.2009
Certificate -
New York Paralegal School
Diploma -
August Martin High School
Similar Profiles
Gokulavanan RaviGokulavanan Ravi
Volunteer at Rotract Club, Green Club- GctVolunteer at Rotract Club, Green Club- Gct
SHAUKAT ALI RANASHAUKAT ALI RANA
Chief Instructor at GCT Railway Road LahoreChief Instructor at GCT Railway Road Lahore
Raul Humberto Pinto MartyRaul Humberto Pinto Marty
Band Drummer at Gct Producciones Banda MetropoliBand Drummer at Gct Producciones Banda Metropoli