Matthew Burns
Soquel,CA
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and resolved conflicts with empathy during my tenure at Home Depot. My expertise in problem-solving and customer service propelled process improvements, directly impacting client satisfaction. Skilled in both critical thinking and forklift operation, I embody a blend of technical proficiency and soft skills essential for dynamic business environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Receiving
Home Depot
06.2017 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Education
AA - Criminal Justice
Cabrillo
Aptos 01.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Money handling abilities
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Store maintenance
- Safe Driving Practices
- Local route knowledge
- Heavy Lifting
- Safe Driving
- Loading and unloading
- Clean Driving Record
- Map reading and navigation skills
- Roads and highways knowledge
- Forklift Operation
- Local routes understanding
- Complex Problem-Solving
- Cargo Handling
- Equipment Operation
- Vehicle Maintenance
- Pre-Trip and Post-Trip Inspections
- Defensive Driving
Timeline
Customer Service Representative/Receiving
Home Depot
06.2017 - 07.2024
AA - Criminal Justice
Cabrillo