Elaine Pina
Lowes Home Improvment
Sunrise,FL
1
Language
32
years of professional experience
Dynamic customer service professional with extensive experience at Lowe's Home Improvement, excelling in problem resolution and customer relations. Proven track record of enhancing client satisfaction and loyalty through effective communication and product knowledge. Recognized for consistently exceeding performance metrics and training new hires to uphold service excellence.
Work History
Customer Service Representative / Receiving Lead
16 Years 7 Months- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Trained new hires on customer service protocols and store policies for consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
4 Years 7 Months- Resolved customer inquiries and issues using CRM software to enhance client satisfaction.
- Assisted team members in training on product knowledge and service protocols.
- Streamlined order processing procedures, reducing response times for customer queries.
- Coordinated communication between departments to improve service delivery and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
9 Years 4 Months- Led a team initiative to enhance the accuracy of order fulfillment processes, minimizing errors.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma
Skills
Customer service
Customer relations
Problem resolution
Product knowledge
Technical support
Product and service solutions
Languages
Spanish
Professional Working
Timeline
Customer Service Representative / Receiving Lead
Lowes Home Improvment
01.2010 - CurrentRead More
Customer Service Representative
Marble Systems
05.2005 - 12.2009Read More
Customer Service Representative
Expo Design Center
02.1995 - 06.2004Read More
Miami Springs Senior High
High School Diploma
Read More