Charles Asher
Prineville,OR
Summary
Adept at elevating customer experiences and resolving issues with empathy, I significantly contributed to client retention and sales growth at Horizon. My expertise in landscape design and maintenance, honed at Land Effects and Tuefel, showcases my problem-solving abilities and critical thinking. Skilled in customer service and heavy equipment operation, I consistently exceed employer expectations by delivering high-quality results. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Shipping and Receiving Lead
Horizon
01.2022 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Landscape Installer/Irrigation Technician
Land Effects
02.2020 - 01.2022
- Contributed to long-lasting client relationships by consistently following up on completed projects, providing expert advice on maintenance, and addressing any issues that may arise.
- Maintained grounds by trimming, weeding, and general clean-up.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed planting, watering, mulching, and edging of lawns.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Landscape Installer/Irrigation Worker/Heavy Equipment Operator
Tuefel
04.2018 - 02.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Maintained gardening tools by replacing blades and fluids.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Education
Associate of Science - Criminal Justice/Phycology
Southern Oregon University
Ashland, OR01-1987
High School Diploma -
Crook County High School
Prineville, OR06-1985
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Timeline
Customer Service Representative/Shipping and Receiving Lead
Horizon
01.2022 - Current
Landscape Installer/Irrigation Technician
Land Effects
02.2020 - 01.2022
Landscape Installer/Irrigation Worker/Heavy Equipment Operator
Tuefel
04.2018 - 02.2021
Associate of Science - Criminal Justice/Phycology
Southern Oregon University
High School Diploma -
Crook County High School
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