TOMAS RUIZ
Hayward,CA
Summary
Accomplished supervisor who exhibits excellent planning, prioritization, organization, and time management skills. Demonstrated aptitude for overcoming challenges and communicating complex issues in a straightforward and actionable way. A creative, competent, and pragmatic problem solver who will continually motivate and raise the performance of individuals and teams.
Overview
19
19
years of professional experience
Work History
Shipping and Receiving Lead/Customer Service Representative
Pottery Planet
03.2023 - Current
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Managed warehouse space allocation strategically to accommodate changing inventory needs throughout the year.
- Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
Warehouse Personal
REPUBLIC FLOORING
01.2017 - 01.2018
- Loading and unloading flatbed, box vans, and containers while assuring balanced loads and following safety procedures
- Calculated inventory and reported them to management
- Fulfilled orders in person for customers in a safe and timely fashion
- Pulled, palletized, strapped, and wrapped orders for drivers the day of and the evening before to go out for delivery.
Warehouse Manager
OHANA PACKAGING
01.2015 - 01.2017
- Managed warehouse to ensure efficient shipping and receiving
- Unloaded trailers, trucks, and kept an updated inventory on a daily basis
- Maintained a clean warehouse for safety and efficiency
- Managed 'pack-outs' and built pallets to be ready for damage-free shipping
- Forklift certified.
Operations Supervisor
UNITED PARCEL SERVICE
01.2007 - 01.2014
- Supervised and trained a workgroup of 48 union employees in servicing/package handling
- Managed breakdown of incoming freight and restructured routes to maximize efficiency and reduce overhead
- Coordinated with cross-functional teams to ensure task completion and budget management
- Improved sort methods, processing, on-road performance, and overall customer service during operations
- Collaborated with Human Resources to resolve employee issues and manage payroll.
Preloader
UNITED PARCEL SERVICE
01.2006 - 01.2007
- Moved freight to and from production areas
- Determined work assignments and equipment needs
- Recorded volume of units handled or moved, using daily production sheets or work tickets.
Retail assistant Manager
VANS
01.2005 - 01.2006
- Operated the sales floor by tracking daily sales goals, ensuring merchandise is stocked, visual merchandising, conducting daily shipments, and handling consumer relations
- Handled cash wrap/register from business opening to closing and completed daily deposits
- Trained new employees on company policy and procedures to reduce company risk
- Leveraged sponsorship opportunities to increase company profile and generate revenue.
Education
Chabot College
Hayward, CAHayward High School
Hayward, CASkills
- Mac
- PC
- MS Word
- Excel
- Loading and unloading
- Warehouse Operations
- Shipping procedures
- Receiving Protocols
Timeline
Shipping and Receiving Lead/Customer Service Representative
Pottery Planet
03.2023 - Current
Warehouse Personal
REPUBLIC FLOORING
01.2017 - 01.2018
Warehouse Manager
OHANA PACKAGING
01.2015 - 01.2017
Operations Supervisor
UNITED PARCEL SERVICE
01.2007 - 01.2014
Preloader
UNITED PARCEL SERVICE
01.2006 - 01.2007
Retail assistant Manager
VANS
01.2005 - 01.2006
Chabot College
Hayward High School
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