Praveen Bodakunta
Customer Care Rep
Fife,WA
Summary
Customer Service Rep with five years of experience in helping clients with accessing mental health care in outpatient settings. Unites States Army Veteran with Security Clearance.
Overview
8
8
years of professional experience
7
7
Certifications
2
2
Languages
Work History
Customer Service Representative
Catholic Community Services – Family Behavioral Health
01.2018 - 09.2021
- Work with the children aging 2 to 18 years of age and families in helping access outpatient setting using for primary treatment.
- Advocate for the mental health and wellbeing of children and their families in the community settings by referring them to appropriate services
- Help them navigating through hospitalization
Customer Service Representative
Wellpsyche Medical Group
7 2023 - 04.2024
- Working with clients and families with psychiatric needs in the outpatient setting
- schedule appointments for initial and follow up psychiatric evaluations
- Collaborate with the team
- Refer clients to therapy and other services.
Customer Service Representative
Telecare Corporation, King and Pierce County E & T, WA
01.2018 - 06.2023
- Working with clients in psychiatric crisis stabilization and recovery of clients aged 18 and above with mental illness / SUD
- To help accessing behavioral health evaluation, treatment, and stabilization to adolescents, transition aged youth, adults, and older adults many of them with complex medical needs related to co-occurring substance use, chronic health conditions, criminal justice backgrounds, and homelessness
Chemical Biological Radiological, and Nuclear Specialist - SPC
US Army, JBLM, WA
01.2015 - 01.2018
- Managed chemical operations of a Fire Brigade unit, overseeing all ordering, product displays as well as all aspects of training soldiers in chemical weaponry
- Provided training, advice, and supervision regarding CBRN equipment and operations
- Operated and maintained CBRN detection and decontamination equipment
- Served on Biological Integrated Detection Teams, STRYKER NBC Reconnaissance Platoons, Technical Escort Battalions, and Ranger Units.
Education
Bachelor of Science in Nursing -
NTR University
Skills
Mac
Microsoft Windows
Microsoft Office
SharePoint
Adobe
EPIC
Avatar
MHS Genesis
CareLogic
SUD
Geropsych
Nursing instructor
MAT waiver certified
ITA experience
CPR Certified
CPI / MOAB certified
MHP Certified
Microsoft Office
SharePoint
Adobe
Certification
Psychiatric and Mental Health Nurse Practitioner, ANCC Board Certified – 2018
Clinicalexperience
- ARNP Intern, Madigan Army Medical Center, JBLM, WA – 2017/2018
- ARNP Intern, Greater Lakes Mental Health Care / Child and Adolescent Psych, Lakewood, WA – 2017/2018
- ARNP Intern, Greater Lakes Mental Health Care / Recovery Center, Parkland, WA – 2017/2018
- ARNP Intern, Allenmore Hospital, MultiCare Health System, Tacoma, WA – 2017 / 2018
Timeline
Customer Service Representative
Catholic Community Services – Family Behavioral Health
01.2018 - 09.2021
Customer Service Representative
Telecare Corporation, King and Pierce County E & T, WA
01.2018 - 06.2023
Chemical Biological Radiological, and Nuclear Specialist - SPC
US Army, JBLM, WA
01.2015 - 01.2018
Customer Service Representative
Wellpsyche Medical Group
7 2023 - 04.2024
Bachelor of Science in Nursing -
NTR University
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