Gary Knight
Tallahassee,FL
Summary
Seasoned Correctional Officer with notable experience in managing inmate populations, enforcing facility policies and ensuring public safety. Skilled in crisis management, conflict resolution, and communication. Built strong rapport with inmates to foster a safe environment while consistently maintaining facility security. Previous work has positively impacted overall efficiency and safety within correctional facilities.
Overview
13
13
years of professional experience
Work History
Correctional Officer
State of Florida
Bristol, FL
05.2019 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Conducted investigations of crimes committed within the prison.
- Implemented defensive tactics and physical restraints to maintain the safety and security of the facility.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
Retirement Specialist III
State of Florida
, FL
12.2017 - 04.2019
- Prepared estimates of retirement benefits for members who are contemplating retiring and provided customer service through counseling and personal interviews with members and consultative and technical assistance to employment agencies.
- Investigated discrepancies for Third Party Administration and audit staff.
- Determined the eligibility of members for service retirement and participation in the Deferred Retirement Option Program (DROP).
- Calculated retirement benefits for members and joint annuitants who qualify for retirement.
- Audited and balanced individual member accounts and approved the eligibility of a member to claim retirement credit for military service, past service, prior service, in-state/out-of-state service, and leave of absence.
- Gathered and analyzed member information for verification of service credit, eligibility dates, and retirement plans.
- Adjusted contributions, salary, and service credit in retirement accounts in which reporting errors have occurred for both active and retired members.
- Served on committees and in workgroups to improve or maintain bureau or division-wide administration of the retirement system.
Revenue Specialist II
State of Florida
, FL
10.2015 - 12.2017
- Researched and evaluated pertinent tax documents, information, and private business documents to make an accurate determination for securing tax registrations while communicating with taxpayers, their representatives, and service centers
- Aided and educated taxpayers with enrollment into the e-services program
- Conducted research, editing, and analysis of tax information and third-party source information filed with the DOR on existing business partner/taxpayer accounts using multiple databases
- Researched and evaluated pertinent tax documents, information, and private business documents to make an accurate determination for securing tax registrations
- Utilized various computer applications (Microsoft Office suite, internet, e-mail, OPENSCAPE, SAP (CAMS and ECC)
Server and Prep Cook
Cracker Barrel Old Country Store
06.2011 - 10.2015
- Mastered MICROS and ALOHA systems as well as other company POS systems.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
Shift Leader
Dunkin’ Donuts
06.2012 - 04.2013
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash-handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Analyzed sales reports for trends to identify areas for improvement or growth opportunities.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members professionally.
- Processed weekly payroll information using appropriate software applications.
Education
Bachelor of Arts -
Colorado State University Global
11.2024
Diploma -
James S. Rickards High School
01.2006
Skills
- Safety and security enforcement
- Conflict resolution skills
- Search and seizure procedures
- Payroll and benefits administration
- Training development
- Payroll completion
- Firearms proficiency
- Ethical standards of conduct
Timeline
Correctional Officer
State of Florida
05.2019 - Current
Retirement Specialist III
State of Florida
12.2017 - 04.2019
Revenue Specialist II
State of Florida
10.2015 - 12.2017
Shift Leader
Dunkin’ Donuts
06.2012 - 04.2013
Server and Prep Cook
Cracker Barrel Old Country Store
06.2011 - 10.2015
Bachelor of Arts -
Colorado State University Global
Diploma -
James S. Rickards High School
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