Gary Land
Arcadia,LA
Summary
Hardworking and motivated professional manager/supervisor/sales and professional commercial driver with 18 years of experience and record of success in the oil and gas industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
18
18
years of professional experience
Work History
Operations Manager
Wet bandits energy services
Choudrant, Louisiana
09.2023 - Current
- Oversaw daily operations to ensure efficient workflow and team performance.
- Managed inventory levels to maintain supply chain effectiveness and reduce delays.
- Implemented safety protocols to enhance workplace safety and compliance standards.
- Coordinated training programs for new staff to improve operational knowledge and skills.
- Monitored equipment maintenance schedules to ensure reliability and minimize downtime.
- Developed standard operating procedures to enhance consistency in service delivery.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Manager
Specialized Consulting and Marketing, LLC
Minden, LA
02.2017 - 09.2023
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Employed active listening and [Skill] to remedy employee conflicts.
- Managed project timelines and resources for multiple client consulting initiatives.
- Developed marketing strategies to enhance client engagement and brand visibility.
- Streamlined workflow processes to improve efficiency in service delivery.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Driver
Stallion Oilfield Services
Homer, LA
03.2011 - 02.2017
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Drove trucks to and from job sites to deliver workers and supplies.
- Documented daily mileage, gas and other data.
- Achieved consistently high customer scores due to exceptional service.
- Saved on gas costs every month by planning more efficient routes.
- Maintained safe driving history with no critical incidents over 6-year timeframe.
- Held hazmat, tanker, and double-triple trailer endorsement without any issues.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Driver
Bear creek environmental services
Gibsland, Louisiana
11.2007 - 05.2011
- Operated various commercial vehicles for transportation of equipment and personnel.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Navigated routes efficiently, adhering to all traffic regulations and safety protocols.
- Maintained accurate logs of driving hours and vehicle maintenance schedules.
- Communicated effectively with dispatchers regarding route changes or delays.
- Assisted in loading and unloading materials at job sites as needed.
- Adhered to company policies for safe driving practices and customer service standards.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Education
High School Diploma -
Saline High School
Saline LaSkills
- Sales Techniques
- Project management
- Staff development
- Marketing
- Workforce Management
- Salesforce Management
- Systems and automation applications
- Issue and conflict resolution
- PPE use
- Decision-making
- Conflict resolution
- Friendly, positive attitude
- Customer service
- Inventory management
- Safety compliance
- Standard operating procedures
- Equipment maintenance
- Customer relationship management
- Team leadership
- Staff training
- Problem solving
- Time management
- Vehicle inspection
- Route optimization
- Operational efficiency
- Route logs
- Traffic laws
- Clean driving record
- Traffic law observation
- Safe driving techniques
- Safe driving practices
- Valid Driver's license
- Safety protocols
- Load securing
- Transportation
Education and Training
CPR and first aide certified
Experience
["Motor Vehicle Operators, All Other"],["Managers, All Other"]
Timeline
Operations Manager
Wet bandits energy services
09.2023 - Current
Manager
Specialized Consulting and Marketing, LLC
02.2017 - 09.2023
Driver
Stallion Oilfield Services
03.2011 - 02.2017
Driver
Bear creek environmental services
11.2007 - 05.2011
High School Diploma -
Saline High School