Gary Lausell
Fort Lauderdale
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Resourceful Field Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service. Excel in problem-solving, time management, and adaptability to new technology. Thrive using clear communication, teamwork, and resilience to provide top-notch field support.
Overview
40
40
years of professional experience
Work History
Field Service Technician
Ricoh USA
Fort Lauderdale
12.2002 - 09.2025
- Installed and configured office equipment at customer locations.
- Provided on-site troubleshooting and repair services for printers and copiers.
- Conducted routine maintenance to ensure optimal performance of devices.
- Collaborated with team members to address complex technical issues.
- Educated clients on proper equipment usage and best practices.
- Documented service activities and maintained accurate records in the system.
- Enhanced customer satisfaction by delivering timely support and solutions.
- Assisted in inventory management of parts and supplies for repairs.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Disassembled defective machines for repair or replacement of parts.
- Trained customers on equipment after installation.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
Field Service Technician
Xerox
New York
07.1985 - 11.2001
- Installed and configured office equipment at customer locations.
- Provided on-site troubleshooting and repair services for printers and copiers.
- Conducted routine maintenance to ensure optimal performance of devices.
- Collaborated with team members to address complex technical issues.
- Educated clients on proper equipment usage and best practices.
- Documented service activities and maintained accurate records in the system.
- Enhanced customer satisfaction by delivering timely support and solutions.
- Assisted in inventory management of parts and supplies for repairs.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
Education
Franklin K Lane
Woodhaven, NYSkills
- Equipment maintenance
- Technical troubleshooting
- Installation and configuration
- Routine inspections
Timeline
Field Service Technician
Ricoh USA
12.2002 - 09.2025
Field Service Technician
Xerox
07.1985 - 11.2001
Franklin K Lane